L1 Desk Support Specialist
5 dagen geleden
As a Helpdesk Professional at STAFIDE, you will be responsible for providing exceptional support to our European customers. Your primary focus will be on handling call intake, registration, and prioritization via email and phone, with occasional use of IT-Service Now Vanilla. You will resolve and close calls within your span of control, dispatch calls to other services/helpdesks as needed, and monitor SupplierNet calls to provide regular updates to customers. Additionally, you will execute standard changes, manage supplier accounts, and oversee RSA token management.
Key Responsibilities:
- Handle call intake, registration, and prioritization via email and phone.
- Resolve and close calls within your span of control.
- Dispatch calls to other services/helpdesks as needed.
- Monitor SupplierNet calls and provide regular updates to customers.
- Execute standard changes.
- Manage supplier accounts.
- Oversee RSA token management.
Requirements:
- 2-4 years of experience in a supplier helpdesk or related support role.
- Proficiency in handling calls from European customers.
- Experience with Microsoft tools.
- A keen interest in learning SAP and transitioning into L2 support.
What We Offer:
- Opportunities to develop your SAP skills and grow into L2 support.
- Exposure to international support tasks, focusing on European customers.
- A collaborative and dynamic team environment with opportunities for continuous learning.
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