Omnichannel Experience Strategist

17 uur geleden

Amsterdam, Noord-Holland, Nederland New Balance Voltijd
Job Mission:

The Omnichannel Experience Manager will be responsible for developing and implementing the global omnichannel strategy within the region, connecting ECommerce and Retail touchpoints with the consumer and creating a seamless customer journey. Our omnichannel initiatives include Endless Aisle, Click & Collect, Ship from Store, Gift Cards, and many more.

Key Responsibilities:
  • Develop and implement the omnichannel strategy within the global framework for an improved customer experience standard.
  • Lead the omnichannel project roadmap and be the business lead for all key partners, ensuring all are informed and aligned.
  • Work alongside supporting functions including IT, Logistics, and Finance on implementation of new tools and projects and developing efficient omnichannel fulfillment flows.
  • Set and manage budgets and targets for OMNI initiatives and support Ecommerce and Retail teams to achieve these goals.
  • Partner with Retail and Area Managers to identify and capitalize on business opportunities and address challenges, while promoting best practice sharing and continuous improvement.
  • Collaborate with internal development teams to envision and build the future of our digital business and drive it to execution on an operational level.
  • Communicate key analytical insights and strategic actions to relevant key partners and collaborators to drive business growth.
Requirements for Success:
  • Relevant number of years of experience in omnichannel operations or digital transformation projects, preferably within the fashion retail industry.
  • Strong project and change management skills, with a track record of delivering projects through complex organisational structures.
  • Ability to influence regional objectives and requirements within a global framework.
  • Experience within a multi-market environment.
  • Excellent communication and stakeholder management skills with a proven ability to work with many levels of an organisation.
  • Strong understanding of ecommerce, retail, and supply chain processes.
  • A structured problem-solving approach using an analytical and solution-oriented approach.
Benefits:
  • Discretionary Bonus Opportunity
  • Discount on the health insurance
  • 8% holiday allowance
  • Flexible Working Hours
  • Pension Scheme
  • 25 days Annual Leave per year
  • Up to €250 travel allowance each month
  • Hybrid working
  • Employee Discount
  • Work from-home allowance
  • Home working equipment
  • Sports subscription via OneFit
  • Flexibility to Work from Anywhere for up to four weeks per year
  • Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)

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