Customer Service Representative

2 dagen geleden


Rotterdam, Zuid-Holland, Nederland Eastman Voltijd
About the Role

As a Customer Service Representative at Eastman, you will be the primary point of contact for our customers, responsible for delivering exceptional customer service and managing the entire Order to Cash process. This role requires strong communication and analytical skills, as well as the ability to work effectively with internal stakeholders to drive business results.

Key Responsibilities
  • Manage customer inquiries and feedback, providing timely and effective solutions to meet customer needs.
  • Collaborate with internal teams, including Sales, Product Management, and Logistics, to ensure seamless execution of the Order to Cash process.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Participate in internal projects to drive process improvements and contribute to the company's growth and success.
Requirements
  • Bachelor's Degree or equivalent.
  • Previous experience in Customer Service, Supply Chain, Logistics, or Internal Sales in an international environment.
  • Proficiency in English, German, or Spanish, with additional EU language skills a plus.
  • Strong commercial acumen and analytical skills.
  • Excellent communication and interpersonal skills.
About Eastman

Eastman is a global specialty materials company that produces a wide range of products used in everyday items. We are committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.



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