Customer Experience Associate
3 weken geleden
We are seeking a highly motivated and detail-oriented Customer Experience Associate to join our team at Tonsser. As a Customer Experience Associate, you will be responsible for providing exceptional support to our users, helping them to get the most out of our football app and platform.
Key Responsibilities
- Provide top-notch support to our users through various channels, including email, chat, and phone.
- Help users to troubleshoot issues and resolve problems in a timely and efficient manner.
- Collaborate with our product team to identify areas for improvement and implement changes to enhance the user experience.
- Conduct user research to gain a deeper understanding of our users' needs and preferences.
- Develop and maintain documentation to ensure that users have access to the information they need to use our app and platform effectively.
Requirements
- Fluency in written and verbal English is critical for day-to-day communication, Dutch is mandatory.
- Understanding of the culture of ONE of the following: Dutch, Danish, Swedish, Norwegian, English, French, German, Swiss, Austrian or Portuguese youth.
- Ability to work approx. 40 hours a week.
About Tonsser
Tonsser is a leading football app and platform that empowers young players to showcase their achievements and determine their success. We are backed by international investors, top-level football players, and founders of companies like Spotify, Booking.com, Peakon, Vivino. We are changing the game of football by placing the power in the hands of the 265 million performers of the sport. For the football players to be in control, they need their own football identity. That's why we've built an app empowering football players to showcase their achievements and determine their success. To apply for this role, please click the 'apply' button below.
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