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Pharmaceutical Customer Experience Coordinator
1 week geleden
Company Overview:
BioTalent is a leading pharmaceutical company dedicated to providing innovative solutions in the field of customer experience. Our team works closely with global clients to deliver tailored engagement strategies that drive seamless communication and data insights.
Job Description:
We are seeking an experienced Customer Experience Specialist to join our commercial division. The ideal candidate will engage with assigned customers using an omnichannel approach, leveraging in-person and remote interactions to ensure effective communication.
Key Responsibilities:
- • Strategically coordinates customer touchpoints through marketing campaigns, including symposia, face-to-face meetings, virtual calls, and peer-to-peer discussions, tailoring messages based on data insights and relationships.
- • Ensures timely and compliant data reporting by inputting insights into the Customer Relationship Management system and other analytical tools.
- • Regularly evaluates customer engagement performance and adjusts priorities based on data-driven insights.
Requirements:
To be successful in this role, you will require a minimum of 2 years' experience working within the pharmaceutical space. You should also have well-versed project management skills and the ability to liaise with multiple stakeholders.
