Hotel Night Front Office Representative
1 maand geleden
Swiss
Company Overview
As part of the Accor Hotels Premium segment, Swiss
hotel has been a boutique hotel for years in Amsterdam's vibrant heart. Our 114 luxurious rooms & suites offer authentic service and an ideal base for business and leisure guests.
Job Description:
We are looking for a Front Office Night Receptionist who can handle responsibilities with courage and confidence. As the first point of contact at night, you will make decisions that ensure the safety of our guests and colleagues.
The key activities include:
- welcoming and checking in/out of guests;
- taking and processing walk-in reservations and telephone/e-mail reservations;
- solving problems and complaints;
- answering phone calls;
- closing the day in the system and related administration;
- ensuring the safety of all guests and colleagues;
- conducting duty rounds;
- supporting and conducting the night audit in Opera yourself;
- generating night reports;
Qualifications:
We require someone with the following profile:
- HBO or MBO work and thinking level;
- motivation to work hard and right mentality to do it with a smile;
- clear and effective speech and writing;
- good knowledge of the English language;
- oriented towards guests and colleagues;
- takes responsibility and not afraid to make decisions;
- at least 1 year of affinity with the night shift in the hotel industry required;
- preferably minimum 1 year work experience with Opera Cloud;
Estimated Salary:
€42,000 - €50,000 per year, depending on qualifications and experience.
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