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Order Desk Associate

2 maanden geleden

Utrecht, Utrecht, Nederland Undutchables Voltijd
Job Description

As an Order Desk Associate at Undutchables, you will play a crucial role in delivering exceptional service to our dealers. Your primary responsibility will be to process and support orders from initial contact through to delivery, ensuring that our dealers receive top-tier service.

Key Responsibilities:
  • Order Processing: Accurately enter orders received through various channels into our system, ensuring timely and efficient processing.
  • Dealer Support: Respond promptly and professionally to dealer inquiries related to invoices, products, pricing, availability, shipping, and other concerns via phone, email, or ticketing system.
  • Communication: Handle inbound calls and proactively make outbound calls to dealers, maintaining clear and effective communication throughout the process.
  • Customer Experience: Strive to deliver an exceptional experience for our dealers by anticipating their needs and providing the best possible ETA using available resources.
  • Order Resolution: Manage and resolve order-related complaints within the ticketing system, escalating complex issues to the appropriate department or team lead as needed.
  • Training and Development: Engage in training sessions and team meetings to stay current on product knowledge, system updates, and customer service best practices.
Requirements:
  • Language Skills: Proficient communication skills in German and English, both written and verbal, with Dutch being a significant advantage.
  • Education: MBO level, achieved through education or equivalent experience.
  • Experience: 1-2 years of experience in customer service, order processing, or a related field.
  • Technical Skills: Strong knowledge of Microsoft Word, Excel, and Outlook, with experience with Microsoft Dynamics being preferred.
  • Interpersonal Skills: Good organizational and teamwork skills, with the ability to manage shifting priorities in a fast-paced environment and meet deadlines.
  • Attention to Detail: High level of accuracy and attention to detail in data entry.