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Client Services Manager

2 maanden geleden

Bergen op Zoom, Noord-Brabant, Nederland Quistor Voltijd

About Quistor:

Become a part of Quistor and immerse yourself in a collaborative, international work environment where you will feel welcomed from your first day. We believe that our company's strength lies in the dedication and accountability each member contributes.

Role Overview:

As we continue to expand, we are seeking committed Service Delivery Managers in Spain and the Netherlands. This role is pivotal in fostering robust customer relationships and enhancing our services to ensure high levels of customer satisfaction.

The Service Delivery Manager serves as the essential link between operations and clients, acting as the primary point of contact for our customers, business partners, and other stakeholders. Your goal will be to ensure that IT services are delivered in accordance with service level agreements, business objectives, resource allocations (time and budget), and quality standards.

Essential Qualifications:

  • 3 to 5 years of experience in customer communication.
  • Strong customer service focus, showcasing excellent interpersonal skills and a proactive approach.
  • Capability to function as a consultant, advisor, customer advocate, and project leader for clients.
  • Ability to evaluate customer feedback to drive necessary improvements.
  • Fluency in Spanish and Dutch, along with strong verbal and written communication skills in English.
  • Proficient in effective communication and collaboration with cross-functional teams.
  • Self-motivated, organized, and possessing a company-first mindset.
  • A good listener, eager to learn, and able to thrive in a fast-paced team environment.

Personal Attributes We Value:

  • Quick to absorb and implement new information.
  • Dependable with a commitment to flawless service delivery.
  • In-depth knowledge of industry developments and current trends.
  • Strong analytical capabilities paired with a determined attitude.
  • Able to inspire and bring out the best in colleagues.

What We Offer:

  • Dynamic Environment: Join a vibrant, internationally operating team.
  • Skill Development: Opportunities for formal and informal learning to enhance your skill set.
  • Competitive Benefits: A comprehensive range of employee benefits.
  • Work-Life Balance: Flexibility to work from home and manage your own schedule.

If you are driven, dedicated, and curious about being part of the Quistor family, we encourage you to submit your resume along with a brief motivational statement.