Customer Service Operations Coordinator

7 dagen geleden


Amsterdam, Noord-Holland, Nederland Accor Voltijd
Company Overview

We are Novotel Amsterdam City, a leading 4-star hotel in the Netherlands. As part of the international organization Accor, we pride ourselves on providing exceptional service to our guests.

With 610 rooms and over 1,300 square meters of meeting space, we accommodate an average of 500+ guests daily. Our diverse team of approximately 130 colleagues work together to deliver outstanding experiences for our guests.

Salary

The successful candidate can expect a competitive salary of €750 per month, as well as additional benefits.

Job Description

Your Day as a Front Office Trainee

As a key member of our front office team, you will be responsible for ensuring seamless shift operations. Your attention to detail will guarantee perfect service, making every guest feel welcome. You will have the opportunity to implement your ideas and take ownership of projects, developing your leadership skills in the process.

Furthermore, you will gain insight into the operational and non-operational aspects of our Front Office, including tasks beyond daily operations. This will equip you with a comprehensive understanding of running a department, rather than just being a part of it.

Required Skills and Qualifications
  • You are flexible in your working hours (morning or evening);
  • You have your own transport or live in the vicinity of Amsterdam;
  • You are presentable and possess excellent communication and social skills;
  • You are accurate, possess a sense of quality, and are capable of overseeing your work and that of your colleagues effectively;
  • Guest orientation, a sense of commerce, and stress resistance are essential qualities for this role.
Benefits
  • An internship allowance of €750 per month;
  • Free use of our TechnoGym Fitness facility;
  • An Accor discount card for hotels and restaurants;
  • A supportive team environment with around 130 enthusiastic colleagues;
  • An internship that offers significant influence on your personal development.


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