Customer Service and Operations Coordinator for BNI The Netherlands

7 dagen geleden


Amsterdam, Noord-Holland, Nederland BNI Voltijd

We are seeking a highly skilled Customer Service and Operations Coordinator to join our team at BNI in the Netherlands.

About BNI

BNI is a global business referral network with over 300,000 members across 76+ countries. Our proven approach provides members with a structured, positive, and professional referral program that enables them to sharpen their business skills, develop meaningful relationships, and experience business growth.

Job Description

This full-time exempt role reports to the Director of Operations and is responsible for maintaining the membership cycle of our members, including ensuring they attend trainings and receive necessary resources to attain their membership goals.

Responsibilities
  • Manage membership registrations, including processing applications, renewals, and terminations
  • Distribute membership packages to new members
  • Build and foster relationships with members, answering questions from the member community using Zendesk
  • Provide members with resource materials for use in the field
  • Ensure members are celebrated by sending anniversary gifts and certificates
  • Support membership social media campaigns
  • Coordinate training sessions, record, and archive them
  • Provide leadership teams with necessary resource materials to facilitate their roles within chapters
  • Support preparation and be available on location during our annual conference
Requirements
  • Detail-oriented, organized, and possessing outstanding verbal, written, multi-tasking, and presentation skills
  • Fluency in Dutch and English (reading, writing, speaking)
  • Customer-focused with a desire to build long-term relationships
  • Ability to find solutions and deliver results in a rapidly changing culture
  • Proficient computer/mobile app knowledge and skills, including Microsoft Office 365
What We Offer

This is an exciting opportunity to join a dynamic team and contribute to the growth of BNI in the Netherlands. We offer a competitive salary and benefits package.

The estimated salary for this position is €45,000 - €55,000 per year, depending on experience and qualifications.



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