Customer Service Operations Coordinator
4 dagen geleden
Intralox is a globally recognized leader in the industry, committed to delivering exceptional customer experiences. Our award-winning Customer Service department is at the forefront of this mission, and we're seeking a talented individual to join our team as a Customer Service Operational Representative.
Job OverviewThis role offers an exciting opportunity to work in a dynamic environment, supporting both language teams and customers. As a key member of our EMEA facility in Hoofddorp, you'll be responsible for providing excellent order management, backing up your colleagues, and coordinating between departments to meet customer requests.
Responsibilities- Order Management: You will ensure seamless order fulfillment, working closely with internal stakeholders to resolve any issues that may arise.
- Team Support: Assist your colleagues with their workload, providing a helping hand when needed to maintain our high standards of service excellence.
- Coordination: Collaborate with various departments to deliver on customer commitments, ensuring timely resolution of queries and concerns.
- International Experience: Take advantage of opportunities to expand your global expertise, working with diverse clients and developing valuable skills.
- Quarterly & Yearly Incentives: Participate in our rewarding programs, recognizing your hard work and dedication to delivering exceptional customer experiences.
- Hybrid Working Model: Enjoy a flexible work arrangement after successful onboarding, blending the benefits of remote and office work.
- Comprehensive Benefits Package: Enjoy 25 paid holidays per year, 6 ATV days, travel allowance, collective health insurance contribution, and more.
We're looking for a motivated and adaptable individual who thrives in fast-paced environments. Key qualities include:
- Business Level English & Italian Skills: Possess strong verbal and written communication skills in these languages.
- B2B Customer Service Experience: Leverage your knowledge and expertise in B2B customer service to drive success.
- Technical Affinity & Problem-Solving Skills: Demonstrate a willingness to learn and apply technical knowledge to resolve complex problems.
- Self-Management & Team Player: Exhibit self-motivation and a collaborative mindset, always willing to lend a hand or support your colleagues.
We offer a competitive salary range of €45,000 - €55,000 per annum, reflecting the market rate for similar roles in the region. The position is based at our EMEA facility in Hoofddorp, Netherlands, offering an excellent quality of life and access to international cultural experiences.
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