Air Logistics Customer Service Representative
1 maand geleden
We are seeking a highly motivated and customer-focused Air Logistics Customer Care Specialist to join our team at Kuehne + Nagel. As a key member of our Air Logistics division, you will be responsible for providing exceptional customer service and ensuring the timely, accurate, and efficient handling of shipments.
Your Key Responsibilities- Collaborate closely with the Sales, Control Tower, and Operational teams to enhance customer engagement, satisfaction, and reactivation.
- Monitor operational flows closely to meet customer requirements and provide proactive advisory in case of potential issues.
- Participate in customer calls to review shipment statuses.
- Assist in customer onboarding following established procedures, ensuring seamless integration of customer requirements into KN systems alongside initial orders.
- Partner with the Revenue Care Center to ensure billing accuracy and resolve any billing challenges or disputes.
- Document, resolve, and analyse complaints and feedback, identifying, addressing root causes.
- Prepare, review, and refine customer reports to effectively communicate operational metrics and customer insights.
- You have at least 2 years of work experience in a similar position in an air cargo/forwarding environment;
- Air-Logistics-related educational background would be an asset;
- Experience with the MS-Office package;
- Good communication skills, both verbal and written;
- Stress-resistance, customer-orientation and ability to multitask;
- Excellent command of the English language.
Kuehne + Nagel is the market leader for airfreight in the Netherlands, with a team of around 500 people working hard around the clock to import and export an international flow of goods. We offer an ambitious working environment in which entrepreneurship, development, and progress are paramount. Our company values reliability, and we seek reliable employees who share our commitment to excellence.
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Air Logistics Customer Service Representative
2 maanden geleden
Amsterdam, Noord-Holland, Nederland Kuehne+Nagel VoltijdAbout Kuehne + NagelKuehne + Nagel is a leading global logistics company that specializes in airfreight, sea freight, and contract logistics. With a strong presence in the Netherlands, we offer a wide range of services to our customers, including import and export operations, customs clearance, and warehousing.Your RoleIn this role, you will be responsible...
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Air Logistics Customer Service Representative
1 maand geleden
Amsterdam, Noord-Holland, Nederland Kuehne+Nagel VoltijdAbout the RoleWe are seeking a highly motivated and customer-focused Air Logistics Customer Care Specialist to join our team at Kuehne + Nagel. As a key member of our Air Logistics division, you will be responsible for providing exceptional customer service and ensuring the timely, accurate, and efficient handling of shipments.Key ResponsibilitiesCollaborate...
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Air Logistics Customer Service Representative
3 dagen geleden
Amsterdam, Noord-Holland, Nederland Kuehne+Nagel VoltijdAbout the RoleKuehne + Nagel is the market leader for airfreight in the Netherlands, with a team of around 500 people working hard around the clock to import and export an international flow of goods.We are looking for a motivated Customer Service Specialist to join the Air Logistics division, responsible for professional communication with our customers to...
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Air Logistics Customer Service Representative
1 maand geleden
Amsterdam, Noord-Holland, Nederland Kuehne+Nagel VoltijdAbout the RoleKuehne + Nagel is the market leader for airfreight in the Netherlands, with a team of around 500 people working hard around the clock to import and export an international flow of goods. We are seeking a motivated Customer Care Specialist to join our Air Logistics division.Your ResponsibilitiesCollaborate closely with the Sales, Control Tower,...
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