Air Logistics Customer Service Representative

1 maand geleden

Amsterdam, Noord-Holland, Nederland Kuehne+Nagel Voltijd
About the Role

Kuehne + Nagel is the market leader for airfreight in the Netherlands, with a team of around 500 people working hard around the clock to import and export an international flow of goods.

Your Responsibilities
  • Collaborate closely with the Sales, Control Tower, and Operational teams to enhance customer engagement, satisfaction, and reactivation.
  • Monitor operational flows closely to meet customer requirements and provide proactive advisory in case of potential issues.
  • Participate in customer calls to review shipment statuses.
  • Assist in customer onboarding following established procedures, ensuring seamless integration of customer requirements into KN systems alongside initial orders.
  • Partner with the Revenue Care Center to ensure billing accuracy and resolve any billing challenges or disputes.
  • Document, resolve, and analyse complaints and feedback, identifying, addressing root causes.
  • Prepare, review, and refine customer reports to effectively communicate operational metrics and customer insights.
Your Skills and Experiences
  • You have at least 2 work experience in a similar position in an air cargo/forwarding environment;
  • Air-Logistics-related educational background would be an asset;
  • Experience with the MS-Office package;
  • Good communication skills, both verbal and written;
  • Stress-resistance, customer-orientation and ability to multitask;
  • Excellent command of the English language.
About Kuehne + Nagel

We offer an ambitious working environment in which entrepreneurship, development and progress are paramount. Besides an excellent salary, we also offer a good pension scheme. You have 24 days' holiday and 3.5 atv days and you have the possibility to buy additional days. We have flexible working hours, so your private life-work balance is optimal. You will start with a one-year contract with a view to permanent employment. Kuehne + Nagel is a good and reliable company and seeks reliable employees, which is why we screen our employees and apply for a VOG at the start.

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