Business Support Officer Pet Food Specialist

6 dagen geleden

Delft, Zuid-Holland, Nederland DSM Voltijd
Job Title: Business Support Officer Pet Food

We are seeking a highly skilled and motivated Business Support Officer to join our Pet Food commercial team. As a key member of our team, you will be responsible for providing critical operational support to ensure smooth customer interactions and business processes.

Key Responsibilities:
  • Customer Relations Management: Be the primary point of contact for internal functions, arranging sales support requests, and handling information, documentation, questionnaires, product quality complaints, sampling, and customer portal interactions.
  • Run a Smooth Sales Office: Manage systems and processes, create quotations, manage sales contracts, presentations, folder maintenance, organize customer visits and marketing events, take meeting minutes, run sales statistics extractions and analysis, and manage internal invoices. Coordinate activities with internal departments, including logistics and finance, to ensure timely delivery of orders and resolution of billing issues.
  • Contribute to Prospecting and Lead Generation: Research and identify potential new customers within assigned territories or industries. Conduct outbound prospecting activities, such as cold calling and email outreach, to introduce products and services to prospects.
  • Qualify Leads: Schedule appointments or demonstrations for the external sales team and follow up with leads to build relationships and move them through the sales pipeline.
What We Offer:
  • An opportunity to enter the exciting and inspiring world of pet food, offering a dynamic working environment.
  • A culture that values diversity and where people are at the heart of the company.
  • The opportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives.
  • Flexibility in working hours and competitive benefits.
  • A base salary of €44,752 to €63,931 per year (including holiday allowance and 13th month) and extra benefits, such as 25 holiday days, a bonus, the option to buy more holiday days with a 6.11% my choice budget, and much more.
Requirements:
  • A bachelor's degree (preferred) or equivalent experience in related areas (Marketing, Sales, Customer Service).
  • Experience working with ERP systems (e.g., SAP – Sales & Distribution modules) and CRM systems, as well as strong knowledge of Microsoft applications (Outlook, Word, Excel, PowerPoint) and Internet portals.
  • A self-starting and team-playing attitude with the ability to work under pressure with tight deadlines, minimum supervision in a flexible and open-minded manner, while still paying attention to details.
  • Strong interpersonal and problem-solving skills and the ability to work effectively in an international and multi-cultural environment.
  • Excellent interpersonal skills: ability to interact with our customers and other DSM sites/departments/functions at any level.
  • Fluency in English, other languages appreciated.
Equal Opportunities Commitment:

DSM is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drive unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there's a place for everyone at DSM.

DSM is an Equal Opportunity and Affirmative Action Employer. DSM people are as diverse as our customers. For us, that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process.

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