Global Network Operations Specialist

4 weken geleden

Amsterdam, Noord-Holland, Nederland Equinix Voltijd

About the Role

Equinix is seeking a highly skilled Network Service Engineer III to join our team. As a key member of our global network operations team, you will be responsible for ensuring the uptime and SLA compliance of our global network.

Key Responsibilities

  • Monitor and maintain network uptime and SLA compliance
  • Participate in infrastructure projects and provide on-site support as required
  • Maintain, monitor, and support enterprise network operations
  • Act as the second line of support for network issues and escalate lower-tier issues
  • Triage, troubleshoot, and resolve high and low severity tickets
  • Identify and proactively manage problems
  • Resolve internal customer issues and work closely with customers and vendors until resolution
  • Perform level 2 network support, including configuring switches, routers, and other network devices
  • Perform advanced troubleshooting and health checks, configuration modification, and upgrades
  • Manage vendors, cooperate, and escalate with ISPs and OEMs to support the infrastructure
  • Follow network configuration and design principles
  • Support process and procedure automation for network operations
  • Document and publish approved KB articles, work instructions, and procedures for internal reference

Requirements

  • Bachelor's degree or equivalent combination of education and related work experience
  • Basic knowledge of ServiceNow and ITIL process to understand the Incident, Request, Problem, and Change process
  • Understanding and experience in ticket prioritization and management
  • Demonstrable experience in supporting global network infrastructure (troubleshooting, operations, configurations)
  • Demonstrable experience in troubleshooting on various OSI levels
  • Advanced knowledge and experience of routing and switching protocols (OSPF, BGP, STP, VLAN, etc.) and network hardware (switches, routers, firewalls, etc.) Juniper preferred
  • Hands-on experience in production network configuration changes and troubleshooting
  • Experience in use of packet capture tools
  • Intermediate understanding of security best practices concerning all aspects of the network (PAN Firewalls, Cisco ISE, Global Protect, SSL, IPsec, Dot1x)
  • Experience in troubleshooting wireless networks (standards, security, radio placement, etc.) Cisco Meraki and Juniper MIST preferred
  • Intermediate knowledge and understanding of load balancers and firewalls. F5 and Palo Alto preferred
  • CCNP, CCIE, or similar professional level certification preferred

About Equinix

Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Our Culture

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

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