Customer Operations Specialist

4 weken geleden


Amsterdam, Noord-Holland, Nederland Undutchables Voltijd
Customer Operations Specialist

We are seeking a highly skilled and organized Customer Operations Specialist to join our team in Amsterdam. As a key member of our Customer Operations team, you will be responsible for ensuring a seamless customer experience.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Monitor and optimize customer experience by tracking orders, resolving complaints, and sharing lessons learned.
  • Work closely with the Customer Operations team to prioritize tasks and meet deadlines.
  • Participate in projects to improve operational excellence and increase customer satisfaction.
  • Collaborate with other departments to align initiatives and drive business results.
Requirements:
  • Fluent English language skills, with French C2 level and Dutch or German as an advantage.
  • Bachelor's degree or equivalent experience.
  • Minimum 2 years of experience in a customer service position.
  • Excellent organization and communication skills, with the ability to prioritize and work to strict deadlines.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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