Huidige banen gerelateerd aan Service Delivery Expert - Capelle ad IJssel, Zuid-Holland - i3D
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Service Delivery Expert
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Capelle a/d IJssel, Zuid-Holland, Nederland i3D VoltijdKey ResponsibilitiesThe Service Delivery Specialist plays a pivotal role in ensuring our services are delivered to customers with the highest level of quality and satisfaction. This involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer experience.Key responsibilities include:Acting...
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Capelle a/d IJssel, Zuid-Holland, Nederland i3D VoltijdKey ResponsibilitiesThe Service Delivery Specialist plays a crucial role in ensuring our services are delivered to customers with the highest level of quality and satisfaction. This involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer experience.The role includes a project...
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Capelle a/d IJssel, Zuid-Holland, Nederland i3D VoltijdKey ResponsibilitiesThe Service Delivery Specialist plays a crucial role in ensuring our services are delivered to customers with the highest level of quality and satisfaction. This involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer experience.Key responsibilities...
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Service Delivery Expert
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Capelle a/d IJssel, Zuid-Holland, Nederland i3D VoltijdAbout the RoleWe are seeking a highly skilled Service Delivery Specialist to join our Business Operations team. As a key member of our team, you will be responsible for ensuring our services are delivered to customers with the highest level of quality and satisfaction.Key ResponsibilitiesCustomer Communication & Relationship Management:Act as the primary...
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Service Delivery Specialist
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Capelle a/d IJssel, Zuid-Holland, Nederland i3D VoltijdAbout the RoleThe Service Delivery Specialist is a key member of the Business Operations team, responsible for ensuring our services are delivered to customers with the highest level of quality and satisfaction. This role involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer...
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Service Delivery Manager
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Service Delivery Manager
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Service Delivery Coordinator
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Field Service Engineer
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Field Service Engineer
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Field Service Engineer
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Service Delivery Expert
2 maanden geleden
The Service Delivery Specialist plays a pivotal role in ensuring our services meet the highest standards of quality and customer satisfaction. This position involves close collaboration with key customers, maintaining open communication channels, and delivering a seamless customer experience.
Key Responsibilities- Act as the primary point of contact for our largest customers, fostering strong relationships and ensuring their needs are met.
- Proactively communicate with customers to understand their requirements and expectations, ensuring consistent service delivery and customer satisfaction.
- Address and resolve any service delivery issues promptly, escalating when necessary to maintain customer trust and confidence.
- Oversee the end-to-end service delivery process, ensuring that all services are delivered according to customer expectations and contractual agreements.
- Monitor and report on service delivery performance, identifying areas for improvement and implementing necessary changes to enhance the customer experience.
- Collaborate with internal teams to align service delivery with the company's strategic goals and customer needs.
- Lead and coordinate small-scale projects to deliver services to customers, ensuring timelines, budgets, and quality standards are met.
- Develop and maintain project plans, track progress, and manage project risks to ensure successful project outcomes.
- Work closely with the sales team to anticipate upcoming demand based on the sales funnel and ensure capacity is available to meet customer needs.
- Analyze the sales funnel to forecast service demand and plan capacity accordingly.
- Collaborate with cross-functional teams to optimize resource allocation and ensure the availability of skilled personnel to meet customer requirements.
- Assist in developing strategies to improve efficiency and scalability of service delivery operations.
i3D has been reducing latency for over 20 years. From its inception, the company has focused on improving gaming experiences by renting out high-quality consumer game servers. The goal is to minimize latency for as many end-users as possible.
i3D's rapid growth into the biggest game server provider in the Benelux caught the attention of game publishing giants. One by one, i3D added more and more publishers like EA, Activision, Splash Damage, and THQ to its list of clients.
The i3D network has evolved from serving individual gamers to hosting entire game titles on behalf of the biggest game publishers and developers in the world. Today, i3D serves hundreds of millions of users on its network spanning 6 continents across the globe.
