Service Delivery Expert

4 weken geleden

Capelle ad IJssel, Zuid-Holland, Nederland i3D Voltijd
Key Responsibilities

The Service Delivery Specialist is a key member of the Business Operations team, responsible for ensuring our services are delivered to customers with the highest level of quality and satisfaction. This role involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer experience.

Customer Communication & Relationship Management:

  • Act as the primary point of contact for our largest customers, fostering strong relationships and ensuring their needs are met.
  • Proactively communicate with customers to understand their requirements and expectations, ensuring consistent service delivery and customer satisfaction.
  • Address and resolve any service delivery issues promptly, escalating when necessary to maintain customer trust and confidence.

Service Delivery Management:

  • Oversee the end-to-end service delivery process, ensuring that all services are delivered according to customer expectations and contractual agreements.
  • Monitor and report on service delivery performance, identifying areas for improvement and implementing necessary changes to enhance the customer experience.
  • Collaborate with internal teams to align service delivery with the company's strategic goals and customer needs.

Project Management:

  • Lead and coordinate small-scale projects to deliver services to customers, ensuring timelines, budgets, and quality standards are met.
  • Develop and maintain project plans, track progress, and manage project risks to ensure successful project outcomes.
  • Work closely with the sales team to anticipate upcoming demand based on the sales funnel and ensure capacity is available to meet customer needs.

Capacity Planning & Resource Management:

  • Analyze the sales funnel to forecast service demand and plan capacity accordingly.
  • Collaborate with cross-functional teams to optimize resource allocation and ensure the availability of skilled personnel to meet customer requirements.
  • Assist in developing strategies to improve efficiency and scalability of service delivery operations.

About the Role

This role is ideal for a motivated and experienced professional who is passionate about delivering exceptional customer experiences and driving business growth. If you have a strong background in service delivery, customer success, or business operations, and are looking for a challenging and rewarding role, we encourage you to apply.

  • Customer Service Delivery and Project Management Expert

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Customer Service Delivery and Project Management Expert to join our Business Operations team.Key Responsibilities:CUSTOMER COMMUNICATION & RELATIONSHIP MANAGEMENT:Foster strong relationships with our largest customers, ensuring their needs are met through proactive communication and consistent service...

  • Service Delivery Specialist

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleThe Service Delivery Specialist is a key member of the Business Operations team, responsible for ensuring our services are delivered to customers with the highest level of quality and satisfaction. This role involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer...

  • Service Delivery Manager

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at i3D.net. As a Service Delivery Manager, you will be responsible for ensuring the smooth operation of our service department, providing exceptional customer service, and driving business growth.Key Responsibilities:Monitor and analyze service metrics to identify areas...

  • Service Delivery Manager

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at i3D.net. As a Service Delivery Manager, you will be responsible for ensuring the smooth operation of our service department, driving customer satisfaction, and collaborating with cross-functional teams to achieve business objectives.Key ResponsibilitiesMonitor and...

  • Service Delivery Coordinator

    1 maand geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Service Delivery Coordinator to provide exceptional customer service to our clients. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service orientation.Key responsibilities include:Providing customer service support to clientsResponding to inquiries and resolving customer...

  • Global Service Delivery Lead

    2 dagen geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    Transforming Customer ExperiencesWe are seeking an experienced Global Service Delivery Lead to join our team at i3D.net. As a key member of our service management team, you will play a critical role in ensuring the smooth operations of our service department and delivering exceptional customer experiences.About the RoleThe Global Service Delivery Lead will...

  • Customer Experience Manager

    1 dag geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    Key ResponsibilitiesThe Customer Experience Manager will oversee the end-to-end service delivery process, ensuring timely and high-quality service delivery to customers.Service Delivery ManagementMonitor and report on service delivery performance, identifying areas for improvement and implementing necessary changes to enhance the customer...

  • Service Expert

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Axians Voltijd

    Dit bieden wij jouAls Service Consultant bij Axians werk je samen met een meertalig team om diensten te leveren aan onze klanten. Jouw rol is om als senior technisch expert onze klanten te adviseren en te begeleiden bij complexe wijzigingen en projecten. Jouw kennis van Cyber Security frameworks CIS-18 en NIST CF zorgt ervoor dat onze klanten optimaal...

  • Customer Service Technical Expert

    1 maand geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland beBee Professionals Voltijd

    BeBee Professionals is looking for a Customer Service Technical Expert to join our team. The successful candidate will be responsible for providing technical support to customers, troubleshooting technical issues, and resolving customer inquiries. The ideal candidate should have a degree in Computer Science or a related field and at least two years of...

  • Field Service Engineer

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Axians Voltijd

    Ontdek je toekomst bij AxiansWe zoeken een Field Service Engineer die zich kan ontwikkelen in een dynamische en innovatieve omgeving. Als expert in telecom-netwerken ben je verantwoordelijk voor het installeren en onderhouden van mobiele en vaste netwerken. Je werkt nauw samen met een team van professionals en bent verantwoordelijk voor het oplossen van...

  • Field Service Engineer

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Axians Voltijd

    Waarom ben jij de ideale kandidaat?Bij Axians zijn wij op zoek naar een gedreven Field Service Engineer die zich graag ontwikkelt in de telecomsector. Als onderdeel van ons team van experts ben je verantwoordelijk voor het installeren en onderhouden van mobiele en vaste netwerken. Je krijgt de kans om met de nieuwste technologieën te werken en jouw kennis...

  • Technical Support Expert

    1 maand geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland beBee Professionals Voltijd

    Customer Assistance RolebeBee Professionals is seeking a highly skilled Technical Support Expert to join our team. The successful candidate will be responsible for providing technical support and customer service to our customers.The ideal candidate will have a Bachelor's degree in Computer Science or a related field, and experience in customer service and...

  • Service Consultant Networking Specialist

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Axians Voltijd

    Wat bieden wij jou?We zoeken een gedreven Service Consultant met een passie voor IT-infrastructuur en -solutions. Je zult werken in een dynamische omgeving met een professionele organisatie die voorop loopt in het adopteren en implementeren van nieuwe technologieën.Als Service Consultant ben je verantwoordelijk voor de kwaliteit en doorontwikkeling van onze...

  • Service-Beheerder

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Axians Services Voltijd

    De rol van Service CoordinatorIn onze dynamische organisatie Axians Services zijn wij op zoek naar een Service Coordinator. Als Service Coordinator ben jij verantwoordelijk voor de afhandeling van kort cyclische cases en wijzigingen. Jij bent het aanspreekpunt voor onze klanten en verzorgt de communicatie over de voortgang. Je bent flexibel en kunt werken...

  • Global Service Development Manager

    1 week geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    i3D.net is a leading game server provider with a global network spanning 6 continents, serving hundreds of millions of users.Job Description:We are seeking an experienced Service Manager to join our team and contribute to our mission of minimizing latency for end-users worldwide.The ideal candidate will have a commercial mindset, excellent communication...

  • Customer Experience Manager

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Business Operations Specialist to join our team at i3D.net.The successful candidate will be responsible for ensuring seamless service delivery to our customers, fostering strong relationships, and collaborating with internal teams to align service delivery with the company's strategic goals.This is an exciting...

  • Global Service Operations Manager

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    Service Manager Job DescriptionWe are seeking a skilled Service Manager to lead our service department and drive customer satisfaction. As a key member of our customer success team, you will work closely with server support and service delivery managers to ensure smooth operations and high-quality services.ObjectivesOur customers rely on our services...

  • Service Desk Manager

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Service Desk Manager to lead our technical support team in delivering exceptional customer service and technical support to our global customer base.As the Service Desk Manager, you will be responsible for managing a team of technical support professionals, ensuring that they are trained, equipped, and motivated...

  • Elektrotechnisch Expert Met Zorg voor Kwaliteit

    1 week geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Connetix Voltijd

    Connetix zoekt Elektrotechnisch ExpertWe zijn op zoek naar een ervaren elektrotechnische expert die zich thuis voelt in de wereld van techniek en kwaliteit. Als Service Monteur/Inspecteur Elektrotechniek bij Connetix werk je dagelijks aan het onderhouden en inspecteren van elektrotechnische installaties.SalarisJe kunt rekenen op een goed salaris tussen...

  • Senior Service Manager

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Axians Voltijd

    Dit is jouw rolAls Senior Service Manager bij Axians ben jij onderdeel van het klantenteam Educatie/Healthcare en speel je een belangrijke rol in de digitale transformatie van jouw klanten. Jouw taak is om de Service Delivery te realiseren, waarbij je de migratie/transitie van de inbeheername naar de BU Managed Services bewaakt en de randvoorwaarden...