Customer Service Delivery and Project Management Expert

4 dagen geleden

Capelle ad IJssel, Zuid-Holland, Nederland i3D Voltijd
About the Role

We are seeking a highly skilled Customer Service Delivery and Project Management Expert to join our Business Operations team.

Key Responsibilities:
  • CUSTOMER COMMUNICATION & RELATIONSHIP MANAGEMENT:
  • Foster strong relationships with our largest customers, ensuring their needs are met through proactive communication and consistent service delivery.
  • Act as the primary point of contact for customer inquiries, resolving issues promptly and escalating when necessary to maintain trust and confidence.
  • SERVICE DELIVERY MANAGEMENT:
  • Oversee the end-to-end service delivery process, ensuring services are delivered according to customer expectations and contractual agreements.
  • Monitor and report on service delivery performance, identifying areas for improvement and implementing necessary changes to enhance the customer experience.
  • PROJECT MANAGEMENT:
  • Lead and coordinate small-scale projects to deliver services to customers, ensuring timelines, budgets, and quality standards are met.
  • Develop and maintain project plans, track progress, and manage project risks to ensure successful project outcomes.
  • CAPACITY PLANNING & RESOURCE MANAGEMENT:
  • Analyze the sales funnel to forecast service demand and plan capacity accordingly.
  • Collaborate with cross-functional teams to optimize resource allocation and ensure the availability of skilled personnel to meet customer requirements.
Requirements:
  • Proven experience in a service delivery, customer success, or business operations role, preferably within a B2B environment.
  • Strong project management skills, with experience in leading small-scale projects from initiation to completion.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key customers and internal stakeholders.
  • Analytical mindset with experience in capacity planning and resource management.
  • Ability to work independently, manage multiple tasks, and adapt to a fast-paced, dynamic work environment.
  • Proficiency in using project management and CRM tools.
What We Offer:
  • A competitive salary of $85,000 per annum, reflecting your exceptional skills and experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • Opportunities for career growth and professional development, with access to training programs and mentorship.
  • A dynamic and innovative work environment, with a focus on customer excellence and team collaboration.

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