Service Delivery Specialist

4 weken geleden

Capelle ad IJssel, Zuid-Holland, Nederland i3D Voltijd
About the Role

The Service Delivery Specialist is a key member of the Business Operations team, responsible for ensuring our services are delivered to customers with the highest level of quality and satisfaction. This role involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer experience.

Key Responsibilities
  • Customer Communication & Relationship Management:
  • Act as the primary point of contact for our largest customers, fostering strong relationships and ensuring their needs are met.
  • Proactively communicate with customers to understand their requirements and expectations, ensuring consistent service delivery and customer satisfaction.
  • Address and resolve any service delivery issues promptly, escalating when necessary to maintain customer trust and confidence.
  • Service Delivery Management:
  • Oversee the end-to-end service delivery process, ensuring that all services are delivered according to customer expectations and contractual agreements.
  • Monitor and report on service delivery performance, identifying areas for improvement and implementing necessary changes to enhance the customer experience.
  • Collaborate with internal teams to align service delivery with the company's strategic goals and customer needs.
  • Project Management:
  • Lead and coordinate small-scale projects to deliver services to customers, ensuring timelines, budgets, and quality standards are met.
  • Develop and maintain project plans, track progress, and manage project risks to ensure successful project outcomes.
  • Work closely with the sales team to anticipate upcoming demand based on the sales funnel and ensure capacity is available to meet customer needs.
Requirements
  • Proven experience in a service delivery, customer success, or business operations role, preferably within a B2B environment.
  • Strong project management skills, with experience in leading small-scale projects from initiation to completion.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key customers and internal stakeholders.
  • Analytical mindset with experience in capacity planning and resource management.
  • Ability to work independently, manage multiple tasks, and adapt to a fast-paced, dynamic work environment.
  • Proficiency in using project management and CRM tools.
About Us

i3D.net is a leading provider of game server services, dedicated to minimizing latency for end-users. With a strong focus on customer satisfaction, we strive to deliver exceptional service and support to our clients.

As a Service Delivery Specialist, you will play a critical role in ensuring our services meet the highest standards of quality and satisfaction. If you are passionate about customer service, have a knack for project management, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

  • Service Delivery Expert

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    Key ResponsibilitiesThe Service Delivery Specialist is a key member of the Business Operations team, responsible for ensuring our services are delivered to customers with the highest level of quality and satisfaction. This role involves close collaboration with our biggest customers, maintaining open communication channels, and ensuring a seamless customer...

  • Service Delivery Manager

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at i3D.net. As a Service Delivery Manager, you will be responsible for ensuring the smooth operation of our service department, providing exceptional customer service, and driving business growth.Key Responsibilities:Monitor and analyze service metrics to identify areas...

  • Service Delivery Manager

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at i3D.net. As a Service Delivery Manager, you will be responsible for ensuring the smooth operation of our service department, driving customer satisfaction, and collaborating with cross-functional teams to achieve business objectives.Key ResponsibilitiesMonitor and...

  • Service Delivery Coordinator

    1 maand geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Service Delivery Coordinator to provide exceptional customer service to our clients. The ideal candidate will have excellent communication and problem-solving skills, as well as a strong customer service orientation.Key responsibilities include:Providing customer service support to clientsResponding to inquiries and resolving customer...

  • Global Service Delivery Lead

    2 dagen geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    Transforming Customer ExperiencesWe are seeking an experienced Global Service Delivery Lead to join our team at i3D.net. As a key member of our service management team, you will play a critical role in ensuring the smooth operations of our service department and delivering exceptional customer experiences.About the RoleThe Global Service Delivery Lead will...

  • Customer Service Delivery and Project Management Expert

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Customer Service Delivery and Project Management Expert to join our Business Operations team.Key Responsibilities:CUSTOMER COMMUNICATION & RELATIONSHIP MANAGEMENT:Foster strong relationships with our largest customers, ensuring their needs are met through proactive communication and consistent service...

  • Customer Experience Manager

    1 dag geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    Key ResponsibilitiesThe Customer Experience Manager will oversee the end-to-end service delivery process, ensuring timely and high-quality service delivery to customers.Service Delivery ManagementMonitor and report on service delivery performance, identifying areas for improvement and implementing necessary changes to enhance the customer...

  • Service Planning Specialist

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Raaak Personeel Voltijd

    Wil je fulltime werken als Service Planning Specialist in Capelle aan den IJssel bij Raaak Personeel? Dan zijn wij op zoek naar jou!Je takenAls Service Planning Specialist werk je nauw samen met de werkvoorbereiders binnen jouw afdeling. Elke dag behandelen jouw collega's van de service desk klantmeldingen over onderhouds- en storingsproblemen met...

  • Customer Experience Manager

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Business Operations Specialist to join our team at i3D.net.The successful candidate will be responsible for ensuring seamless service delivery to our customers, fostering strong relationships, and collaborating with internal teams to align service delivery with the company's strategic goals.This is an exciting...

  • Service Desk Specialist

    2 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Axians Voltijd

    Wat bieden wij jou?Wij bieden jou de mogelijkheid om jouw technische vaardigheden te gebruiken voor het ondersteunen van onze klanten. In deze rol als Service Desk Specialist zul je een belangrijke rol spelen in het oplossen van technische problemen voor onze klanten. Voor wie is deze rol?Deze rol is geschikt voor iemand die een HBO werk- en denkniveau heeft...

  • Klantgerichte Service Specialist

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland WerkTalent Voltijd

    WerkomschrijvingWerkTalent zoekt een ervaren Klantgerichte Service Specialist die meewerkt aan het optimaliseren van onze serviceprocessen. Als Service Specialist ben je verantwoordelijk voor het beheren van werkopdrachten, het opstellen van offertes en het verzorgen van facturatie. Je hebt contact met klanten en leveranciers over lopende serviceopdrachten...

  • Customer Service Specialist

    1 maand geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland beBee Professionals Voltijd

    We are seeking a Customer Service Specialist to provide exceptional support to our customers. The ideal candidate will have a Bachelor's degree in Computer Science and experience in customer service and technical support.The successful candidate will be responsible for responding to customer inquiries, troubleshooting technical issues, and providing...

  • Technical Support Specialist

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Johnson Controls Voltijd

    At Johnson Controls, our employees are the backbone of our business, and we're looking for talented individuals to join our team as Technical Support Engineers.As a Technical Support Engineer, you will play a critical role in supporting our order-to-cash process, acting as a liaison between colleagues, subcontractors, and managers. Your key responsibilities...

  • Service Experience Specialist

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland WerkTalent Voltijd

    Onze Service Experience SpecialistBen jij een enthousiaste, proactieve en gedreven professional die graag werkt in een dynamische omgeving? Dan zijn wij op zoek naar jou!Je taken:Aanmaken van werkopdrachten en offertes;Het bewaken van leverdata;Opstellen en verwerken van facturen;Cordineren en regelen van verzendingen;Communiceren met klanten en leveranciers...

  • Service Experience Specialist

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland WerkTalent Voltijd

    WerkzaamhedenOndersteun jij bedrijven bij het verbeteren van hun operationele processen? Als Customer Experience Specialist bij WerkTalent ben je verantwoordelijk voor het beheren van werkopdrachten, offertes en leverdata. Je bent de eerste contactpersoon voor klanten en leveranciers en zorgt ervoor dat alle service-opdrachten op tijd en naar tevredenheid...

  • Auto Service Specialist Klant Contact Expert

    1 week geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Louwman Group Voltijd

    Bekijk deze vacature en ga jezelf ontwikkelen in een dynamische omgeving waarbij klant contact centraal staat. Over onsWe zijn op zoek naar een klant service specialist die graag wil werken in een organisatie met passie voor auto's.SalarisOnder voorbehoud: €55.000 per jaar (ongeveer 2500 euro bruto per maand)JobschetsAls klant service specialist bij...

  • Social Media Service Specialist

    1 maand geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland Virtual Balie Voltijd

    WerkbeschrijvingWe zoeken een enthousiaste en klantgerichte professional om deel te nemen aan ons dynamische klantenserviceteam bij Virtual Balie. Als Social Media Service Specialist zul je verantwoordelijk zijn voor het onderhouden van klantinteracties en het leveren van snelle, correcte en adequaat antwoorden op vragen en verzoeken van onze...

  • Global Service Development Manager

    1 week geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    i3D.net is a leading game server provider with a global network spanning 6 continents, serving hundreds of millions of users.Job Description:We are seeking an experienced Service Manager to join our team and contribute to our mission of minimizing latency for end-users worldwide.The ideal candidate will have a commercial mindset, excellent communication...

  • Global Service Operations Manager

    3 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    Service Manager Job DescriptionWe are seeking a skilled Service Manager to lead our service department and drive customer satisfaction. As a key member of our customer success team, you will work closely with server support and service delivery managers to ensure smooth operations and high-quality services.ObjectivesOur customers rely on our services...

  • Service Desk Manager

    4 weken geleden

    Capelle a/d IJssel, Zuid-Holland, Nederland i3D Voltijd

    About the RoleWe are seeking a highly skilled Service Desk Manager to lead our technical support team in delivering exceptional customer service and technical support to our global customer base.As the Service Desk Manager, you will be responsible for managing a team of technical support professionals, ensuring that they are trained, equipped, and motivated...