Customer Experience Manager
1 dag geleden
The Customer Experience Manager will oversee the end-to-end service delivery process, ensuring timely and high-quality service delivery to customers.
- Service Delivery Management
Monitor and report on service delivery performance, identifying areas for improvement and implementing necessary changes to enhance the customer experience.
Collaborate with internal teams to align service delivery with the company's strategic goals and customer needs.
- Project Management
Lead and coordinate small-scale projects to deliver services to customers, ensuring timelines, budgets, and quality standards are met.
Develop and maintain project plans, track progress, and manage project risks to ensure successful project outcomes.
- Critical Skills and Qualifications
$65,000 - $85,000 per annum, depending on experience.
Strong project management skills, with experience in leading small-scale projects from initiation to completion. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with key customers and internal stakeholders.
Proven experience in a service delivery, customer success, or business operations role, preferably within a B2B environment.
Analytical mindset with experience in capacity planning and resource management.
- About Us
i3D.net is a dynamic and innovative company committed to customer excellence. We aim to minimize latency for as many end-users as possible.
- Benefits
We offer a competitive salary, flexible working environment with options for remote work, and opportunities for career development and advancement.
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