Customer Excellence Manager

4 weken geleden

Eindhoven, Noord-Brabant, Nederland SuccessDay Voltijd

About SuccessDay:

We are an HRIS consultancy firm specialising in Employee Journey, HR Transformation and People Analytics. With a strong international presence, we take full responsibility for a smooth HR transformation. We accompany our clients in the change journey with proven methodologies and best practices in HCM software like Workday and SuccessFactors. We deliver support before, during and after implementation.

About the Role:

The Manager of Customer & Quality Excellence will ensure the highest standards across client projects by defining and enforcing quality methodologies. This role requires several years of experience in customer and quality management, preferably within consultancy, strong stakeholder management, and fluency in English and Dutch is preferred.

Responsibilities:

  • Defining and Improving Standards: Develop, define and continuously improve internal quality methodologies that align with SuccessDay values.
  • Ensure Methodology Compliance: Oversee the adherence to defined and improved methodologies across all client projects.
  • Client Engagement: Maintain regular contact with clients (C-Level) through calls and meetings to build and maintain strong relationships throughout the customer lifecycle.
  • Continuous Quality Feedback: Continuously monitor the application of methodologies by consultants.

Experience:

  • Several years of experience in a quality management role, preferably within consultancy or project-oriented environments.
  • Experience in developing and implementing quality standards and methodologies.
  • Excellent client management skills and experience in building long-term client relationships.
  • Experience confidently liaising with C-level management.

Competencies:

  • Sincere, honest, clear.
  • Strong analytical skills and attention to detail.
  • Ability to lead and implement quality improvement initiatives.
  • Excellent communication skills, both written and verbal.

We offer:

We value transparency, honesty, winning attitude and fair business practices. We are always open to our clients and ourselves. SuccessDay is a collaborative environment where we listen and value each other's opinions. We offer a competitive salary and benefits, unlimited holiday days, good work-life balance, hybrid working, a nice workplace, a team of great colleagues and varied work.

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