Reservation Representative

1 week geleden


Amsterdam, Nederland Waldorf Astoria Amsterdam Voltijd

We are seeking a talented Reservation Representative to join our team at Waldorf Astoria Amsterdam.


As a Reservation Representative, you will be the voice of our hotel, creating memorable guest experiences from the moment of contact. Your exceptional communication skills and attention to detail will ensure seamless reservations and a personalized stay for our guests.



Key Responsibilities:

  • Accept and process reservations via telephone, fax, and email
  • Update and cancel reservations using the OnQ system
  • Maintain accurate knowledge of various rates and apply them correctly
  • Utilize a daily checklist to manage tasks efficiently
  • Organize and maintain reservation documents
  • Adhere to established service standards and company credit policies
  • Perform Quality Checks on existing reservations
  • Establish and maintain an efficient filing system
  • Deliver exceptional customer service, ensuring special requests are met


Requirements:

  • Student currently studying a MBO/HBO education, preferably in Hotel Management
  • Traineeship: a minimum period of 6 months
  • Fluency in the English language


Benefits:

  • Membership in the GO Hilton programme, offering reduced room rates worldwide
  • 50% discount on Food & Beverage
  • Discounts on products and services offered by Hilton Worldwide and its partners
  • Cross-training opportunities
  • Yearly departmental team outing
  • Access to Hilton University e-learning platform


We look forward to discussing the benefits of this role in more detail.


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