Logistics Supervisor

1 week geleden

Bleiswijk, Zuid-Holland, Nederland Thermo Fisher Scientific Voltijd
Job Title: Logistics Supervisor

Thermo Fisher Scientific is seeking a highly skilled Logistics Supervisor to join our team in the European Distribution Center (EDC) in Bleiswijk. As a key member of the Order Management team, you will be responsible for leading the administrative support of the outbound order flow, ensuring accurate and on-time delivery of orders within the EMEA region.

Key Responsibilities:
  • Investigate and resolve issues related to orders that will not print.
  • Work closely with Customer Care departments and Forwarders to meet logistics expectations.
  • Schedule shipments, arrange transport, and perform all necessary tasks for shipping and on-time delivery.
  • Prepare shipping documents for outbound orders outside the European Union using our ERP systems.
  • Book shipments according to country and customer instructions with Forwarders.
  • Follow up and monitor orders for high-profile customers until final delivery.
  • Ensure high levels of customer service.
  • Handle and distribute carrier exception reports to resolve issues with shipments.
  • Upload and assign distribution/ carrier complaints within the EDC.
  • Investigate complaints for Order Management.
  • Close complaints for Inchinnan/ Regensburg DC who provide feedback by email.
  • Check, finalize, and send the monthly complaint overview to Customer Care.
  • Get feedback for the EDC from Customer Care on Customer Alliance Score (CAS) and share with stakeholders.
  • Participate in Command Center calls to solve escalations/ challenges and take ownership for the EDC.
  • Gather country holiday planning information from CC and share holiday weekly planning with picking/ packing. Hold orders on country level by excluding them from the print job.
  • Create EMEA Q-end shipping schedule.
  • Send pre-alerts to customers.
  • Handle White Glove flow based on the Cobra file (Shipping schedule).
  • Monitor White Glove (high focus order) flow from the moment the order is released until delivery at the end destination.
  • Work closely with Customer Care to ship accurate and on-time.
  • Handle high-value order EU flow based on the high-value hold report.
  • Decide on shipping mode based on value/ size/ content/ destination.
  • Be in close contact with picking and packing to ship all orders accurate and on-time.
  • Check and share the daily open order report with all Customer Care departments.
  • Handle consumable return records which arrived at the EDC without case/ RMA and get the needed information from Customer Care.
  • Handle all red/ yellow/ white label returns for EMEA. Work with Service, Engineers, and Customer Care to determine end destination and ship.
  • Monitor mailbox and answer distribution-related questions.
Requirements:
  • Education: Minimum MBO level 4 or HBO (administrative and/or logistics background) either by education or by relevant work experience.
  • Good command of English language both oral and written. Basic knowledge of Dutch verbal and written.
  • Knowledge of Microsoft Office: Outlook, Access, Excel, Word.
  • Process improvement ability (LEAN, HPWT, Kaizen, PPI).
  • SAP/ Oracle/ Oracle Database (E1) knowledge preferred.
  • Minimum of 2 years' experience as a people leader in an administrative environment.
Competencies:
  • Accuracy
  • Pro-activeness
  • Problem-solving capabilities
  • Excellent communication skills, ability to train and convince others.
  • Good time management and prioritization skills
  • Ownership

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