Trust and Safety Operations Project Manager

1 week geleden

Den Haag, Zuid-Holland, Nederland Catawiki Voltijd
About the Role

Catawiki is seeking a skilled Trust and Safety Operations Project Manager to join our team in Amsterdam. As a key member of our Trust and Safety team, you will be responsible for identifying and mitigating Trust and Safety risks to the Catawiki platform. Your daily tasks will include reviewing and investigating Trust and Safety violations, developing and implementing detection queries, and working with cross-functional teams to enhance our risk detection systems.

This role requires a self-starter with proficiency in building queries to identify patterns of fraud and abuse. You should have excellent analytical skills, the ability to work in a fast-paced environment, and strong written and verbal communication skills.

Key Responsibilities
  • Review and investigate Trust and Safety violations associated with undesirable user behavior, objectionable interactions, and fraudulent transactions.
  • Develop and implement new detection queries to identify emerging patterns of fraud and abuse.
  • Refine and improve existing detection queries to drive operational efficiency and accuracy of fraud and abuse detection.
  • Implement immediate risk prevention measures based on established guidelines and protocols.
  • Collaborate with cross-functional teams to develop and implement iterative risk detection systems.
Requirements
  • 3+ years of experience in Trust and Safety, Fraud Prevention, Risk Management, or a related field.
  • Good knowledge of Trust and Safety abuse prevention.
  • Experience with SQL and writing queries is a must. Proficiency in BigQuery and LookerStudio and Python is a plus.
  • Excellent knowledge of Google Suite.
  • Experience in process creation.
  • Ability to work in a fast-paced, start-up environment.
  • Resilient and able to handle high-pressure situations.
  • Strong written and verbal communication skills.
What You'll Love Working with Us
  • Create a visible impact by working at scale in a global organisation.
  • Learn and grow with us through our Learning & Development initiatives.
  • A culture of connection defines us. We're a passionate, diverse, and collaborative team.
  • Celebrate life's moments with us at Catawiki.

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