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Credit and Collections Specialist
2 maanden geleden
Responsibilities:
* Ensure customer debts are collected in line with contracted payment terms.
* Follow up with customers through dunning letters, statement of accounts, email reminders, and phone calls.
* Ensure payments are allocated against invoices adequately, reconcile customers' accounts, and prepare customers' statements of account.
* Make proactive calls to predefined customers to identify potential issues at an early stage.
* Negotiate payment plans and ensure payment plans are signed off by the relevant authority.
* Ensure customers are part of the automated dunning run and request approval to exclude from dunning if required.
* Ensure all debits and credits on a customer's accounts receivable statement of account are worked to conclusion with payment or internal adjustments.
* Provide remittance advices to the Cash application team and ensure customers proactively share remittances.
* Prepare reporting and share with the AM's.
Requirements:
* Able to set collection priorities based on customer risk profiles and amount past due.
* Must be knowledgeable of all different customer payment processes - specifically automated methods.
* Communication in English is a must, German, Spanish, or French speaking is a plus.
Work in a way that works for you:
We promote a healthy work-life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
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