Enterprise Support Manager, EMEA-SPS

4 weken geleden

Amsterdam, Noord-Holland, Nederland Amazon Web Services EMEA SARL, Dutch Branch - F92 Voltijd
About the Role

We are seeking a highly skilled Enterprise Support Manager to join our team at Amazon Web Services EMEA SARL, Dutch Branch - F92. As an Enterprise Support Manager, you will be responsible for leading a team of Technical Account Managers who are the primary operational point of contact for our largest and most strategically important customers.

Key Responsibilities
  • Champion and advocate for Enterprise customers within Amazon Web Services
  • Develop and lead a team responsible for solving technical issues and working directly with AWS engineers to ensure customer issues are resolved as expediently as possible
  • Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Help Enterprise customers define IT and business processes that work well with cloud deployments
  • Engage with Director and C-Level executives to translate business needs into technical and operational plans
  • Work with AWS executive leadership to influence the product roadmap
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning
About the Team

Our team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

What We Offer
  • A diverse and inclusive team culture that empowers us to be proud of our differences
  • Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences
  • Endless knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional
  • A flexible work-life balance that allows you to achieve success at work without sacrificing your personal life
Requirements
  • 4+ years leading technical teams
  • 6+ years of experience in direct customer engagement, with a focus on support to senior executives (Vice President and C-level)
  • Estimated 25% travel requirement
Preferred Qualifications
  • Experience scaling an organization through rapid growth or expansion
  • Previous experience in technical account management, business relationship management, or consulting
  • Experience in Financial Services Industry is a plus
  • Previous experience managing a budget or P&L
  • An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
  • Proficient in communicating complex ideas, either with the written word or in presentations
  • Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
  • A degree in an STEM field is a plus; an MBA is a big plus
  • Experience with AWS service offerings

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