ICT Support Specialist
6 dagen geleden
Grow with our international team
Introduction
Are you an ICT professional looking for a challenging role where you can make a difference every day? As an ICT Support Engineer at our ICT Service Centre, you will be the first point of contact for colleagues around the world. From hardware to Windows, from applications to automation—you know how to solve it. Step into a dynamic environment where no two days are the same.
Key Responsibilities
In this role, you will be working at the ICT Service Centre and be responsible for supporting our internal employees. In this capacity, the ICT Service Centre supports, together with local ICT contacts, 9000 workplaces around the world. The ICT Service Centre is a skilled Services Centre responsible for logging and handling of tickets. You will be picking up calls and tickets in the ticket system, asking the right questions to get to the bottom of the problem and trying to resolve it.
As an ICT Support Engineer, you are driven to provide the best possible IT customer service. You have a broad knowledge of different subjects which you can use to resolve a variety of tickets, leading from hardware, to Windows and even to application specific issues.
- Support our internal employees worldwide, working alongside local ICT contacts.
- Handle questions and issues through our ticketing system, ask the right questions, and get to the root of the problem.
- Analyze and resolve incidents and service requests, whether it's related to hardware, software, or user accounts.
- Be part of a team that supports 9,000 workplaces globally
Who are you?
- You have at least an MBO 4 diploma in ICT and around 2 years of experience in a similar role.
- You have knowledge of Microsoft Office 365, Windows 11, and Active Directory.
- Experience with TOPdesk, PowerShell, Intune, or SCCM is a plus.
- You are social, customer-oriented, and have strong communication skills, both in Dutch and English.
- You understand the importance of automation in a growing organization and contribute to improving the department every day.
Our Benefits
We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company, you will be able to reach your goals and focus on your future.
This position offers a competitive salary range of € 2808,64 to € 3771,61 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.
On top of your fixed salary, you'll receive the following secondary benefits:
- 40 vacation days (20 statutory days and a flexible budget worth 20 days).
- Flexible working hours.
- A hybrid workplace (40% working from home and 60% in the office).
- A Health & Wellbeing budget worth €300,- per calendar year.
- Commuting allowance, including full reimbursement of travel by public transport.
- Working from home allowance.
- Collective pension scheme and discount on additional health insurance.
- On-site company health centres with a gym, physiotherapists and occupational therapists.
- Vanderlande Academy and training facilities to boost your skills.
- A variety in Vanderlande Network communities and initiatives.
- And a great company restaurant and coffee bar with barista.
Are you ready to take the next step in your ICT career? Apply now and become our new ICT Support Engineer
Join us and make sure no IT question goes unanswered
Our Company
Aspire. Grow. Achieve. Together
Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we are seeking passionate and ambitious people, capable of making a positive impact on our key customer projects, while developing a successful and prosperous career in a challenging and rewarding international environment.
We are a market-leading, global partner for future-proof logistic process automation in: warehousing, for giants such as Walmart; airports, from London Heathrow to Singapore Changi; and in the parcel market, for main players such as UPS and FedEx. Our extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.
You will grow, take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers' expectations in over 100 countries.
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