Huidige banen gerelateerd aan Customer Service Representative - Den Bosch, Noord-Brabant - Efficy
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Den Bosch, Noord-Brabant, Nederland Efficy VoltijdAbout EfficyEfficy is a leading European Customer Relationship Management (CRM) solution that provides businesses with complete, flexible, customizable, and scalable software to enable their growth.Our mission is to contribute to the success of every company by helping them transform customer data into customer insight while simplifying the work of their...
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Customer Service Representative
2 maanden geleden
We are seeking a highly skilled and customer-focused Customer Care Officer to join our team at Efficy. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.
Key Responsibilities- Handle incoming customer inquiries via phone, email, and online chat.
- Analyze and resolve functional issues with our Tribe CRM application.
- Monitor and meet performance targets for customer support.
- Contribute to the development of knowledge databases and troubleshooting guides.
- Maintain up-to-date knowledge of our CRM application and internal procedures.
- Manage and draft standard texts and instruction documents to enhance customer care processes.
We are looking for a candidate with a strong customer-centric mindset, excellent communication skills, and the ability to work independently in a fast-paced environment. Fluency in Dutch and English is a must, and experience in customer-facing interactions is highly desirable.
What We Offer- A competitive salary package and referral program.
- A stable and growing company with an entrepreneurial mindset.
- High flexibility and hybrid work arrangements.
- International growth opportunities and internal mobility.
- Learning opportunities in languages, tech, product, sales techniques, and leadership.
Efficy is a people-first employer, committed to equal opportunities and diversity. We welcome applications from candidates with diverse backgrounds and experiences.
