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IT Onsite Support Engineer

1 week geleden

Amsterdam, Noord-Holland, Nederland Atlas Copco Voltijd
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Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

Vacature IT Onsite Support Engineer

Mission

The IT Onsite Support Engineer provides a high-quality IT Service to stay competitive in an increasingly interconnected world. Atlas Copco´s digital journey continues, to enable us to run business at full speed.

Your main place of work will be Amsterdam, Netherlands. Occasional trips to other Atlas Copco locations in The Netherlands will be expected (Oss, Oosterhout, Tilburg, Zwijndrecht, Zwolle and Leende).

This position reports to the IT Team Leader – Netherlands (Ferry van den Boomgaard).

Responsibilities

provide full onsite/desk side support to end users for all their IT issues, service/change requestsimage , deploy , upgrade and refresh PCs and manage assetsadministrate and solve incidents assigned to the local on-site supportparticipate in small to medium size projectsprovide hands on support to our specialist team with server , network, telephony infrastructureadvise customers and users on their IT needs and best practicesestablish and maintain strong relationships with local businessprovide local subject matter expertise regarding processes, technology, organization and businesscontinuous development and improvement of On-Site Support service deliverycontinuous focus on customer satisfaction, compliance and standardswork with the Service Desk, Application Managers, IT Managers and other stakeholders using the ITIL methodology for IT Service Managementteam up with your peers at other Benelux locations in case of cross functional support is requiredAdministrative follow-up on daily operations & projects (ticket handling) to ensure reportability

Experience

extended experience of successfully delivering IT services (minimum 2 years)proven experience as a single point of contact in service deliveryproven track record of cultural awareness while collaborating with peers in the other regions

Knowledge

strong technical knowledge of troubleshooting PC's, laptops, Windows 10/11,Strong knowledge of Microsoft productsbasic knowledge of cloud technologiesgood overall understanding of IT service delivery in a dynamic environmentExposure to standard IT processes and methodologies (i.e. ITIL, PMI and SDLC)Experience in the ServiceNow tool is a plus.

Education

higher degree/diploma/ IT industry certificationscertification within ITIL (Foundation) is a benefitfluency in Dutch and English, spoken and written is a must

Personality

a customer centric individual who understands customers' needs and seeks to fulfil or exceed expectationsa team player and natural diplomate who interacts and unites team members, customers, all stakeholdersa methodical and structured achiever who can plan, organize, prioritize, assess, adapt and deliver the promisea resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiencyan innovative "there is always a better way" person with a positive, flexible and responsive mindset who embraces and promotes the digital transformation (regardless of age)open-minded with a global mindset, curious to understand and learn new perspectivesa person who complies with our DNA => Commitment – Interaction - Innovation