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2024-0210 Project Management Administrative Support

2 weken geleden


Den Haag, Nederland Contact One Communications, Inc. Voltijd

Documenting action items, project deliverables
- Meeting and travel scheduling
- Information management

**1 INTRODUCTION**
The Joint Intelligence Surveillance and Reconnaissance (JISR) Service Centre - Operations Support Services Branch (OSSB)
OSSB supports numerous ISR projects in support of NATO’s JISR Capabilities. The projects are support to the NATO Airborne Early Warning and Control (NAEW&C) E-3A Force, support to the NATO ISR Force (Alliance Ground Surveillance), support to the NATO Airborne Early Warning Programme Management Agency (NAPMA), support to the Alliance Future Surveillance and Control (AFSC) capability, and the Alliance Persistent Surveillance from Space (APSS) project

**2 SCOPE OF WORK**
Under the direction of the OSSB Branch Head, the following services are expected to be delivered under this SOW:

- Documenting follow up on reviews, action items, and project deliverable submittals;
- Request & extend Reach computer accounts for contractors;
- Meeting and travel scheduling;
- Initiate and oversee acquisition status follow-ups for small procurements;
- Information management for the Project Manager (PM) for formatting documents, accomplishing reviews, support to project completion documentation, contractor Travel claims and meetings;
- Process information into and out of the Agencies project management software Service Now in support of the PM’s daily meetings, resource management, and project execution;
The provided service requires on-site support in The Hague, The Netherlands to meet the above mentioned SOW tasks
The Contractor will be part of a team with the project managers and will work employing an Agile and iterative approach using multiple sprints. Each sprint is planned for a duration of 1 month with an average of 38 hours per week, support shall be provided on an ad-hoc basis. The content and scope of each sprint will be agreed with the project manager during the sprint-planning meeting, in writing.

**3 COORDINATION AND REPORTING**
The Contractor shall deliver the services on-site in The Hague, The Netherlands.
The Contractor shall participate in status update meetings and other meetings when required physically in the office, or in person via electronic means using Conference Call capabilities, according to service delivery manager’s instructions.
For each sprint to be considered as complete and payable, the contractor must report the outcome of his/her provided service during the sprint, first verbally during the retrospective meeting and then in writing within three (3) days after the sprint’s end date. A report in the format of a short word file accompanying the Delivery Acceptance Sheet (See Annex B) shall be sent to the project manager mentioning briefly the provided service held and the development achievements during the sprint.

**4 SCHEDULE**
This task order will be active immediately after signing of the contract by both parties.
The BASE period of performance is as soon as possible but not later than 10FEB2025 (tentative) to 31DEC2025.
If the 2025 option or a follow-on optional year is exercised (e.g. 2026, 2027) the period of performance shall be from 1 January through 31 December of that specific year.

**5 SECURITY**
The duties described in this SOW require a valid NATO SECRET security clearance prior to the start of the engagement.

**6 CONSTRAINTS**
All the documentation provided under this statement of work will be based on NCI Agency templates and/or agreed with the NCIA service delivery point of contact.
All support, maintenance, documentation and required code will be stored under configuration management and/or in the provided NCI Agency tools.

**7 PRACTICAL ARRANGEMENTS**
The contractor is expected to deliver the services on-site in The Hague, The Netherlands
There may be required to travel to other sites within NATO for completing these tasks. Travel costs are out of scope and will be borne by the NCI Agency separately.
ONE contractor must accomplish this work.
NCIA furnished equipment: REACH laptop (NR AIS) with external voice call capability and access to NCI Agency’s internal portals.

**9 SPECIFIC REQUIREMENTS**
Delivery of the services under this SOW require an individual who has:

- The ability to work with a team of Project Managers and can support them in the development of project plans, costs plans, resource allocations, and procurement activities.
- The ability to work pro-actively and independently on the assigned tasks
- In-depth knowledge of MS-Office tools
- A strong knowledge of project administration tasks such as documentation requirements, project development task flows from start-up to closure, supporting projects delivery within agreed scope, time, cost and quality limits.
- An understanding of the administration and management of assigned projects in accordance with appropriate NATO regulations and NCI Agency project management policies and procedures
- Valid security clearance at NATO Secret level

**10 REQUIRED QUAL