Customer Service Representative

**About Startselect**

As part of the Recharge family, at Startselect we're on a mission to make levelling up consumers' gaming experience with prepaid products super easy. We provide consumers around the globe with instant access to digital gift cards for all their favorite games and more. 45 of our team, from different nationalities, are based at our hub in Eindhoven. We serve customers in over 30 countries around the world by partnering with top-tier brands like Google, Apple, PlayStation, Xbox, Nintendo and Steam.

As part of Recharge the group's 150 strong team are on course as a group to generate €750 million in annual sales as we continue to grow and expand, supported by our strong backers Prime Ventures, Smartfin, Committed Capital and BlackRock who equally believe in our mission.

But to grow further we need to continue to grow our team and that is where you come in. This is your chance to join an ambitious scaleup; one that will push you to develop yourself and help you create a real impact in your role. If at any point your brain screams “I want in” while you’re reading this, then consider this the sign you’ve been looking for and hit apply

**The Role**

Do you have a passion for customer satisfaction, do you love gaming and do you enjoy the challenge of helping international customers? Then this position is perfect for you

As a Customer Support Representative, you always put our customers first. You find satisfaction in answering questions about our products, orders, and payments, and you strive to continuously improve the customer experience. You remain patient and helpful, even if you need to explain something to a customer multiple times. Together with your colleagues, you actively work on handling and preventing fraudulent orders.

With our customer service handling 10,000 questions a month, no day is the same You identify problems and frequently asked questions and come up with new ways to make our processes more efficient, such as creating content or improving procedures. Thanks to our advanced AI tools, you can focus on the most complex and important issues, improving our department daily with your solution-oriented and positive attitude.

**What will I do?**
- Reviewing, processing, and handling online orders and payments
- Monitoring customer transactions to identify fraudulent activities
- Handling chargebacks and disputes, and actively working on prevention
- Initiating actions to improve the customer experience

Our customer service is available 24/7, but of course you don't need to be available at all times. You will work at our office in Eindhoven during regular business hours, while our colleagues in Surinam cover the remaining times. Working days and hours are flexible in consultation, with two mandatory office days and the possibility to work from home on other days.

**What you have**
- ** Basics**
- At least 1 year of experience as a customer service representative in an e-commerce organization
- Excellent command of the English language, both written and spoken
- **Need to have**
- Enthusiasm, proactivity, and attention to detail
- Ability to assess risks, make independent decisions, adapt quickly, and prioritize tasks
- **Nice to have**
- Experience with Zendesk

**What we offer**
- A job for 40 hours p/w at Europe's largest online store for digital entertainment
- A competitive salary
- 13th month of salary
- Great colleagues who are always up for a game in our game room or a game of table soccer
- 25 vacation days on a full-time basis and the option to buy additional vacation days
- Good pension scheme where we pay 50% of your premium
- Hybrid working: minimum of 2 fixed days p/w at the office, the rest is allowed from home
- Work from home allowance and furniture for your workplace at home
- Travel allowance
- Flexible working hours
- Staff discount on our products
- Opportunity for personal and professional development, it's up to you to take advantage of it
- Memorable company outings and free entrance to Gamescom: the largest game fair in the world

This is your chance to join an ambitious scaleup; one that will push you to develop yourself and help you create a real impact in your role. If at any point your brain screams “I want in” while you’re reading this, then consider this the sign you’ve been looking for and hit apply