Customer Success Representative

Catch the GoodHabitz Sparkle
Welcome to GoodHabitz, one of the fastest-growing international Ed-Tech companies in Europe. Our mission? To make learning as accessible, engaging, and fun as binge-watching your favorite series, scrolling through your news feed, or watching your team score a winning goal. How do we do it? We craft unique training experiences now available in 20 countries worldwide, all produced in-house at the GoodHabitz Studios. But we're not all work and no play. We invest in fun outings and events, ensuring our team has the time of their lives.
Behind the scenes, we're a team of goal-driven individuals who thrive on mutual inspiration and support. We're positive, creative masterminds always looking on the bright side, eager to tackle every challenge that comes our way.

The Challenge
As a Customer Success Representative, you will be the primary point of contact for our SMB customers (1-100 employees) regarding contract-related inquiries. Working closely with the Go-To-Market Lead, your focus will be on retaining existing customers and making sure that our customers are getting the most out of our product.

Position Overview
As a Customer Success Representative, you will play a vital role in maintaining strong relationships with our SMB (small and medium-sized business) clients. Your primary responsibility will be to serve as the main point of contact for clients regarding contract-related inquiries and to ensure their ongoing satisfaction with our product or service offerings.
Working closely with the Go-To-Market Lead, you will engage with customers proactively to address any concerns, answer questions, and provide assistance as needed. Your focus will be on retaining existing customers by ensuring they are getting the most out of our product and services.

**Responsibilities**:

- Provide an exceptional and enjoyable customer service experience, adding value at every opportunity.
- Maintain knowledge of GoodHabitz’ products, services, and pricing strategy, sharing insights with the team.
- Handle existing customer requests with a keen eye for upselling opportunities and renewals.
- Manage inbound and outbound calls related to contracts and upgrades, delivering professional service at all times.
- Maintain open communication with the team and other departments to ensure optimal customer outcomes.**Requirements**:

- Excellent Communication Skills: You should possess strong verbal and written communication skills to effectively interact with customers and address their inquiries or concerns.
- Customer Service Experience: Prior experience in a customer-facing role is essential. This could include customer service, sales, or account management positions where you've interacted directly with clients.
- Problem-Solving Abilities: You'll need to be able to identify customer needs, address their concerns, and find solutions to problems to ensure customer satisfaction and retention.
- Knowledge of Product/Service: A good understanding of the company's product or service offerings is crucial to effectively assist customers with their inquiries and ensure they are utilizing the product to its fullest potential.
- Team Collaboration: Working closely with the Go-To-Market Lead requires the ability to collaborate effectively with team members to ensure a cohesive approach to customer retention strategies.

**Benefits**:
Join us, and you'll become a valued part of a lively and dynamic team. We nurture a flexible and supportive work culture that strikes the perfect balance between your professional life and your well-deserved downtime. Step into our magical office space (yes, it even features a campfire), fully equipped with all the tools and resources to empower you. Prepare for unforgettable team-building experiences and company events that will leave you inspired. And, of course, we've got your back with complimentary coffee and snacks to keep you energized.
Here's a glimpse of what's waiting for you
- A competitive salary package that rewards your hard work
- 25 paid vacation days. And if that's not enough, you can add up to 10 more
- A world of growth and development opportunities to enhance your skills. You'll have unlimited access to our treasure trove of GoodHabitz resources and MyAcademy
- Access to mental coaching through our partner, OpenUp, to keep your mind in top shape
- An annual do-good-day, fully paid, so you can contribute to a cause you're passionate about
- Travel and expense reimbursement because we've got your journey covered
- Pension and disability insurance, securing your financial well-being in the long run
- A hybrid way of working
- Working in a company that welcomes artificial intelligence and uses it to improve internal processes and push AI-powered features quickly