CRM Business Analyst

6 uur geleden

Amsterdam, Noord-Holland, Nederland ACT Group Voltijd

Your Role In Our Story
As a Business Analyst focused on CRM Systems, you'll play a key role in enhancing how ACT manages relationships with its buyers and sellers of environmental and energy commodities. You'll collaborate with teams across Trading, Marketing, Data, and IT to optimize our Microsoft Dynamics 365 Customer & Marketing setup — ensuring it supports efficient communication, strong data governance, and effective market engagement.

In Essence, Your Role Involves

  • Translating business needs into CRM functionality — gathering and documenting requirements for new features, automations, and reports within Dynamics 365.
  • Driving CRM adoption and efficiency — designing and improving processes to enhance data quality, usability, and visibility of trading partner information.
  • Supporting marketing initiatives — enabling effective use of CRM for segmentation, campaign automation, and performance tracking.
  • Collaborating with IT and Product Owners — guiding CRM developments from requirements through testing and deployment.
  • Using data insights to inform strategy — analyzing CRM data to identify trends and recommend improvements that strengthen commercial and marketing impact.

Your Expertise
To be successful in this role, we are looking for candidates with the following qualifications and attributes:

  • 4+ years' experience as a Business Analyst or similar role, ideally within CRM or business systems.
  • Experience with CRM systems.
  • Strong understanding of B2B relationship management and data-driven marketing.
  • Experience in agile methodologies.
  • Excellent communication and stakeholder management skills.
  • Organized, analytical, and comfortable working in a fast-paced trading environment.

Nice To Have

  • Degree in Business, Marketing, Information Systems, or a related field.
  • Hands-on experience with Microsoft Dynamics 365 Customer Engagement, Marketing, or Sales modules.
  • Knowledge of data privacy and CRM compliance (e.g., GDPR).
  • Background in commodities, trading, or financial services.

If you meet these criteria and are ready to contribute your expertise to a dynamic and challenging environment, we encourage you to apply.

  • Business Analyst

    1 week geleden

    Amsterdam, Noord-Holland, Nederland Clearwater People Solutions Ltd Voltijd

    Our client is recruiting for an IT Business Analyst on a contract basis with experience of working on Systems Integration projects.This is a hybrid based role with the need to be on site 2 days per week in Amsterdam.Key Responsibilities for the Business AnalystFacilitating workshops and running 1:1 interviews with end users to document processes and...

  • CRM Investment Analyst

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland EIT RawMaterials Voltijd

    Company DescriptionAbout EIT RawMaterialsAs the world moves towards a greener future, the demand for raw materials—minerals and metals—is set to increase immensely over the next three decades. Europe faces a critical challenge in securing a stable supply of these essential resources, and this is where EIT RawMaterials steps in.EIT RawMaterials is at the...

  • Business Analyst

    2 dagen geleden

    Amsterdam, Noord-Holland, Nederland La Fosse Voltijd

    Job Title:Business Analyst - InsuranceLocation:Netherlands (Fully remote)Contract:Freelance / ContractI am hiring for an experienced Business Analyst to support two key initiatives within Commercial Insurance. This role is heavily business focused, with an emphasis on policy wordings, renewal processes, and stakeholder alignment.Your core...

  • CRM Business Change Lead

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Eswelt Voltijd

    Interim CRM Business Change LeadLocation:Amsterdam (3-4 days on-site per week)Start date:5 JanuaryDuration:2-3 months (extension possible)Hours:32-40 per week (40 preferred)Language:English (Dutch is a plus)Important NoteThis isnota Project Manager role.Not a CRM implementation PM, not a delivery role, not a configurator.Specific CRM product experience...

  • Analyst Business Marketing(EN)

    6 dagen geleden

    Amsterdam, Noord-Holland, Nederland Van Lanschot Kempen Voltijd

    Create your own futureThere's a saying in Dutch, Kom verder, which has many meanings including 'moving forward together'. But it's more than a phrase to us. It's our company philosophy and how we work with clients to deliver the right investment solutions for them. Founded in 1737, Van Lanschot Kempen is the oldest independent financial institution in the...

  • Camunda BPM Business Analyst

    7 uur geleden

    Amsterdam, Noord-Holland, Nederland Axiom Software Solutions Limited Voltijd

    Job Title: Camunda BPM Business AnalystLocation: Amsterdam, NLB2B contract roleJob Overview:We are seeking a skilled and motivated Business Analyst with expertise in Camunda BPM to join our dynamic team. The ideal candidate will collaborate with business stakeholders, process owners, and IT teams to map, analyze, and optimize business processes using the...

  • SAP Business Analyst

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Us3 Consulting Voltijd

    SAP Business Analyst:For one of our globally leading tech clients we are urgently looking for an experienced SAP Business Analyst for a long contract based in Amsterdam.Its paying well and my client can interview asapRole OverviewThe SAP Business Analyst will work closely with business stakeholders, IT teams, and end users to analyze business needs, design...

  • CRM Solutions Architect

    4 dagen geleden

    Amsterdam, Noord-Holland, Nederland Wipro Voltijd

    Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest...

  • Business Analyst a.i

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Michael Page Voltijd

    Builds strong connections, aligns needs, and delivers results.Assignment for 6 months.About Our ClientTheBusiness Analyst a.i.serves as a key liaison between business stakeholders and technical teams, with a primary focus onHR, Payroll, and Workforce Management (WFM)processes. This role is responsible for understanding business operations, gathering and...

  • Business Information Analyst

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Europa Recruitment Voltijd

    Business Information Analyst (Agile)Voor een grote Nederlandse pensioenuitvoerder zoekt Magnit een ervarenBusiness Information Analystmet sterke Agile-ervaring.Contractvorm:ZZP is mogelijk – vermeld het gewenste dienstverband in je motivatie.Locatie:AmsterdamOnsite verwachting:Tijdens de inwerkperiode volledig op kantoor. Daarna2 dagen per weekop...