Operations Manager, Membership
2 weken geleden
About the Role
The EMEA Delivery Membership Operations team is looking for a Operations Manager to help scale Uber One across the region - driving both membership excellence and cross-sell impact between our Delivery and Mobility businesses.
This role will sit at the intersection of Membership and Rides-to-Eats (R2E) operations, focused on improving CRM and lifecycle engagement, optimizing cross-sell conversion, and supporting market launches with scalable operational frameworks.
In 2026, the role will play a key part in preparing and supporting the launches of Denmark, Norway, and Finland, ensuring that CRM and cross-sell operations are fully optimized pre-launch, and leading Uber One's go-to-market execution in these markets.
What You Will Do
Drive and optimize cross-sell operations across the Delivery business, working closely with CRM, Marketing, and Product to deliver impactful R2E campaigns
Support Uber One membership launches in new markets, coordinating readiness across cross-functional partners (Tech, Legal, Policy, Local Ops)
Identify and scale best practices across EMEA for membership growth, engagement, and retention
Analyze performance data to measure impact, identify growth levers, and drive continuous improvement
Partner closely with Membership, R2E, and Local Ops teams to align on strategy and execution
What You'll Bring
Experience in operations, program management, or strategy,
Strong analytical mindset and comfort with metrics, performance data and experimentation design
Ability to manage complex cross-functional programs end-to-end
Strong collaboration skills, with the ability to align and influence diverse stakeholder groups
A proactive and solution-oriented mindset - comfortable moving quickly while balancing structure and agility
Why Join
This role offers the opportunity to shape the regional strategy for Membership and XLOB operations across 14 EMEA markets, driving high-impact work that sits at the core of Uber Eats' long-term growth. You'll partner closely with global and regional teams across a diverse set of functions.
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