Service Support Specialist
1 maand geleden
Additional Locations: N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.
Purpose:
This Service Support Specialist will manage the preparation and execution of capital equipment installations and upgrades (software & hardware) in support of sales, marketing, and service operations activities for capital equipment in the EMEA region.
Your responsibilities include:
- Manage standardized installation and service programs in support of new product launches, equipment upgrades, equipment evaluations and installation activities;
- Facilitates discussions and attends pre-launch meetings with Service Development, Technical Support, Manufacturing, Marketing, QA, Sales and Inventory to ensure adequate preparation, communication and adherence to launch plans;
- Main contact within CETS organization for advice on standardized installations/upgrades;
- Manage Demo pools for the division in support of congresses, training sessions etc.;
- Creation, management and final closure of service cases in the Global service management system;
- Manage install base data in the Global service management system;
- Creation, releasing or requesting orders of Capital equipment for installations and upgrades;
- Managing & monitoring of the logistical flow.
What we are looking for:
- MBO level, preferably with a technical and/ or logistical specialization;
- Experience in working with technical, distribution, sales and direct customer environment is a pre;
- Combines a problem solving attitude with liaison focused communication skills;
- Is capable of organizing their own work;
- Has excellent English verbal and written skills;
- Experience with SAP is a pre;
- Ambitious, eager to improve and result driven.
Requisition ID: 589836
As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.
So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you
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