Customer Service Specialist
2 maanden geleden
This role serves as first point of contact for customers in . the chemical and life science industry and other departments regarding all Systems & Software service-related requests in the Netherlands. This role consists of planning, logging and follow up on customer calls, questions, referrals, complaints, contractual obligations, and all other inquiries.
The role will require a self-motivated person capable of working pro-actively on their own initiative.
Are you eager to learn and develop you skills? We encourage your application
_______________________________________________________________________________________
In this role you will:
Serve as first point of contact by telephone or e-mail for all customers. Serve as point of contact for interdepartmental communication regarding resource planning. Log customer incidents and coordinate the follow up with our local and international support organization. Maintain accurate records of formal correspondence with customers. Handle the schedule of field service engineers (on call planning, project planning, maintenance planning, Prepare site visits for a team of +/- 25 field service engineers and consultants. Facilitating support to the engineers. Coordinating and planning preventive maintenance for contract customers. Work in a team of Benelux coordinators and provide each other back-up. Arrangement of material shipments for spares support and emergency response. Coordinate hardware returns & warranties with Aftermarket team. Work with the sales and admin teams to ensure there is an overview of service contract renewals and Service Subscription renewals are maintained. Communicate internal and external and follow the Emerson Safety & Quality processes andstandards on Service tasks.
Who you are:
You anticipate customer needs and provide services that are beyond customer expectations. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. You encourage collaboration. You facilitate breakthroughs by integrating diverse views and finding common ground or acceptable alternatives.
For this role you will need
At least 2-3 years relevant experience in Customer Services Bachelor level (through formal education or work experience) preferable in a technical field Advanced level of telephone and complaints handling skills Computer Literate (MS Office, affinity with Management systems) Verbal and written communication skills proficient in Dutch and EnglishPreferred qualifications that set you apart
Passionate about self development Plan and align efficiently and willing to collaborate with the team Being customer oriented and instill trustOur Offer to You
We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and exciting.
Depending on location, our flexible work-from-home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.
Moreover, our global volunteer employee resource groups will empower you to connect with peers who share the same interests, promote diversity and inclusion, and positively contribute to communities around us.
-
Customer Service Specialist
2 maanden geleden
Rijswijk, Nederland Emerson VoltijdThis role serves as first point of contact for customers in e.g. the chemical and life science industry and other departments regarding all Systems & Software service-related requests in the Netherlands. This role consists of planning, logging and follow up on customer calls, questions, referrals, complaints, contractual obligations, and all other inquiries....
-
Customer Service and Logistics Specialist
2 maanden geleden
Rijswijk, Zuid-Holland, Nederland Danone VoltijdNutricia Worldwide is part of the baby division of Danone. Nutricia Worldwide continuously unlocks and develops markets, offering high quality nutritional products to an ever increasing number of parents all over the world by partnering with local stakeholders. We serve around 45 markets in the following regions: Balkans, Middle East, Indian Sub-continent,...
-
Customer Service Representative
3 maanden geleden
Rijswijk, Nederland LOWer Voltijd**Functieomschrijving** Wij zijn op zoek naar een klantgerichte servicemedewerker. **Wat doet een Customer Service Representative?** Een Customer Service Representative (CSR) fungeert als een tussenpersoon, verstrekt informatie over producten en diensten, beantwoordt vragen en lost eventuele problemen op die zich kunnen voordoen bij onze klantaccounts, met...
-
Customer Operations Specialist
7 dagen geleden
Rijswijk, Zuid-Holland, Nederland Movado Group VoltijdAbout Movado GroupMovado Group is a leading global watch and jewellery company, renowned for its high-quality products and exceptional customer service.The RoleWe are seeking a highly skilled Customer Operations Specialist to join our European team. As a key member of our Customer Operations Team, you will be responsible for providing exceptional customer...
-
Customer Service Specialist
1 dag geleden
Rijswijk, Zuid-Holland, Nederland TUI VoltijdStage Customer Services SpecialistWij zoeken een enthousiaste stagiair(e) voor onze Customer Services Center. Ben jij een servicegerichte persoon die graag bijdraagt aan de ultieme vakantiebeleving van onze klanten?Wat ga je doen?Je neemt klanten telefonisch mee in de wijzigingen vanuit TUI voor hun geboekte vakantie;Je staat paraat om de klant te assisteren...
-
Customer Operations Specialist
1 dag geleden
Rijswijk, Zuid-Holland, Nederland Movado Group VoltijdAbout the RoleWe are seeking a highly skilled Customer Operations Specialist to join our team in Europe. As a key member of our central Customer Operations Team, you will be responsible for supporting our Wholesale Retailer, Travel Retail, and Distributors for all order-to-cash transactions.Key ResponsibilitiesManage an assigned customer set of Key &...
-
Customer Service Representative
7 dagen geleden
Rijswijk, Zuid-Holland, Nederland emerson VoltijdJob Summary:We are seeking a highly motivated and organized Customer Service Representative to join our team at Emerson. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Serve as the primary point of contact for customers,...
-
Customer Service Liaison
1 dag geleden
Rijswijk, Zuid-Holland, Nederland Copeland VoltijdJob SummaryWe are seeking a highly motivated and organized Customer Service Coordinator to join our team at Copeland. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers in the chemical and life science industry.Key ResponsibilitiesServe as the primary point of contact for customer inquiries...
-
Customer Service Representative
7 dagen geleden
Rijswijk, Zuid-Holland, Nederland Copeland VoltijdAbout the Role:Copeland is seeking a highly motivated and organized Customer Service Coordinator to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers in the chemical and life science industry.Key Responsibilities:Serve as the primary point of contact for customers,...
-
Customer Service Liaison
1 dag geleden
Rijswijk, Zuid-Holland, Nederland emerson VoltijdJob SummaryThis role serves as the primary point of contact for customers in the chemical and life science industry, as well as other departments, regarding all Systems & Software service-related requests in the Netherlands.Key ResponsibilitiesPlan, log, and follow up on customer calls, questions, referrals, complaints, contractual obligations, and all other...
-
Customer Service Coordinator
2 maanden geleden
Rijswijk, Nederland Danone VoltijdShort Intro and About the Job Deze Customer Service positie is een functie binnen de afdeling Customer Solutions, rapporterend aan de Customer Service Manager. Deze afdeling is onderdeel van de Operations organisatie van Danone Nutricia Nederland . De functie In de rol van Customer Service Coordinator bij Danone vervul je een cruciale positie...
-
Customer Service Representative
1 dag geleden
Rijswijk, Zuid-Holland, Nederland TUI VoltijdWerk bij TUI als Customer Service AgentWe zijn op zoek naar een enthousiaste en commerciële Customer Service Agent om ons team te versterken. Als Customer Service Agent bij TUI ben je verantwoordelijk voor het telefonisch adviseren van onze klanten voor ze op vakantie gaan. Ook houd je onze vakantiegangers op de hoogte van eventuele wijzigingen.Taken en...
-
Medewerker Customer Service
2 weken geleden
Rijswijk, Nederland MSTS Tolls Voltijd**Bedrijfsomschrijving** De missie van MSTS Tolls, een portfolio company van Shell, is om het betalen van tol gemakkelijker, sneller en slimmer te maken. Door middel van innovatieve betalingstechnologie en deskundige accountmanagers was het navigeren op de complexe transportmarkt nog nooit zo eenvoudig. Wagenparkbeheerders kunnen op elk moment toezicht...
-
Customer Service Representative
7 dagen geleden
Rijswijk, Zuid-Holland, Nederland XD Connects B.V. VoltijdAbout the RoleXD Connects B.V. is seeking a highly skilled and motivated Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess and manage customer orders, ensuring timely and...
-
Specialist Customer Operations Europe
2 maanden geleden
Rijswijk, Nederland Movado Group VoltijdTHE COMPANY One of the world’s premier watchmakers, our client designs, sources and distributor multiple brands in the Watch and Jewellery segment worldwide. Our warehouses operate in UK, The Netherlands, Switzerland, and Hong Kong to support the EU Business. THE ROLE This position is within the central Customer Operations Team Europe, supporting...
-
Service Engineer
2 dagen geleden
Rijswijk, Zuid-Holland, Nederland emerson VoltijdJob Summary:We are seeking a highly skilled Service Engineer to join our team at Emerson. As a Service Engineer, you will be responsible for performing activities required for the installation, start-up, technical support, and upgrades of Emerson systems at customer sites or remotely from our offices.Key Responsibilities:Perform control system maintenance...
-
Service Engineer
2 dagen geleden
Rijswijk, Zuid-Holland, Nederland Copeland VoltijdAbout the Role:We are seeking a highly skilled and experienced Service Engineer to join our team at Copeland. As a Service Engineer, you will be responsible for the installation, start-up, technical support, and upgrades of Emerson systems at customer sites or remotely from our offices.Key Responsibilities:Perform control system maintenance tasks,...
-
Customer Support Specialist
1 dag geleden
Rijswijk, Zuid-Holland, Nederland Xindao VoltijdWat ga je precies doen?Als stagiair(e) bij XD Connects maak je onderdeel uit van een informeel en professioneel team. Tijdens de stage leer je meer over onze producten en services en natuurlijk leer je alles over de dagelijkse werkzaamheden in het Customer Support Team waar je komt te werken. Je zal verzoeken en orders van klanten oppakken en verwerken. Dit...
-
Service Desk Agent
2 dagen geleden
Rijswijk, Nederland TUI Group VoltijdFlexible Rijswijk, NL; Onsite Full Time 128972 37.5 - 40 TUI Group is the world’s number one integrated tourism business. Colleague Compute is a global team within TUI technology responsible for effective delivery of all the common IT services our colleagues need to provide excellent service to our customers. We are a multi-disciplinary team of experts...
-
Customer Support Specialist
7 dagen geleden
Rijswijk, Zuid-Holland, Nederland Unique VoltijdVacaturebeschrijvingOver de functieIn de positie van Customer Support Representative zorg je voor een uitstekende klantenservice voor onze klanten in Nederland, België en Luxemburg. Je speelt een belangrijke rol in het onderhouden van klantrelaties en het bieden van oplossingen voor hun vragen en problemen. Met jouw productkennis en commerciële mindset...
