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Specialist Customer Operations Europe
6 maanden geleden
THE COMPANY
One of the world’s premier watchmakers, our client designs, sources and distributor multiple brands in the Watch and Jewellery segment worldwide. Our warehouses operate in UK, The Netherlands, Switzerland, and Hong Kong to support the EU Business.
THE ROLE
This position is within the central Customer Operations Team Europe, supporting our Wholesale Retailer, Travel Retail and Distributors for all order to cash transactions. It will require strong relationship building with Sales, Marketing, Finance, Tax, Master Data, Warehouse and Business Analyst teams to ensure seamless execution of all tasks.
CUSTOMER SUPPORT & RELATIONSHIPS
Manage an assigned customer set of Key & Independent Accounts Build strong relationships through regular 1:1 with Sales & Marketing teams to understand their upcoming strategies, to partner and collaborate with them to ensure smooth operational executive of their business needs for your assigned customers. Be part of the collective responsibility mindset across the team to ensure that you can take personal responsibility for assigned customer set and the wider EU customers. Lead and complete customer set up with MDM alongside Sales, Brand Managers & Brand Controllers for your assigned customers. Build strong relationships with Warehouse Operations to collaborate in ensuring all open orders ship timely and any action taken to avoid any business impact. Participate in regular team and any sales meetings as requested.ORDER TO CASH
Order & backlog management including outbound orders, pro forma invoices for delivery, returns, manual credit and debits for assigned customers. Review and Manage order management across your assigned customer set to maximise supply fill rates to achieve quarterly targets. For assigned customers ensure all operational processes adhere to SOX Compliance requirements Support and train users/ customers on our B2B Portal Manage alongside team all central mailboxes ensuring as a collective all emails to timely and efficiently respond as per the teams’ agreed timelines. Assigned team tasks daily/weekly/monthly/ad-hoc. Generate open order, backlog and other such ad-hoc reports as required.PROJECTS & CONTINUOUS IMPROVEMENT
Participate in projects taking responsibility for any assigned tasks alongside team. Support Project rollouts through testing to GO LIVEREQUIREMENTS
Strong communication & written skills in English and European language considered an advantage 3-4 years experience in a similar role, preferably in a B2B setting Strong attention to detail and result driven Strong relationship building skills and service minded Order & backlog management experience Good organizational and planning skills Strong team player Experience in SAP or another ERP system as well as ExcelWHAT WE OFFER
Competitive Salary 25 days paid holiday in addition to public holidays Competitive Pension Plan 8% Holiday Pay Attractive employee discounts Long Service Awards