Key Account Manager, Customer Service

1 maand geleden

Zwolle, Nederland Brambles Voltijd

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our .

Job Description

WHO WE ARE WE at CHEP?

We see it as our mission to create more efficient and sustainable supply chains in collaboration with our customers. That is why we do not sell our blue pallets, but rent them out in a circular sharing model, also known as pallet pooling.

Thanks to the pooling system, we connect people with essential foodstuffs and at the same time we consume fewer raw materials, produce less CO2 and waste. Sustainability is one of our core values and part of our DNA

The Key Account Manager is responsible to defend and grow the CHEP market share at existing key accounts within his/her portfolio of accounts by delivering value, optimizing the cost to serve, negotiating profitable prices and realizing profitable growth where possible.

** YOUR MISSION **

Execute the mid to long-term defend and growth plan based on portfolio at existing key accounts within the country (MNA, EKA, National accounts)Create Joint Business Plans to deliver additional value on existing activity at strategic key accounts.Ensure a high market knowledge – develop knowledge on customers, markets, competitors and opportunities.Build long term relationships with your portfolio of customers to enable customer retention and growth of the CHEP market share.Understand dynamics of the key accounts within the portfolio and feed insights into the monthly cycle (demand) of the Integrated Business Planning processBe constantly informed about the market dynamics and trends and develop strategic partnerships with key stakeholders.Ensure optimal customer satisfaction by delivering customer value.Manage a portfolio of European, Multinational and National Key AccountsAnalyse the entire supply chain of your customer and listen to the voice of your customer in order to make an adequate account plan including timings, actions, objectives.Keep the Sales funnel up-to-date and follow-up on the leads identified.Negotiate and renew customer contracts.Use “consultative selling” techniques to sell our value and business model.Align and support the Key Account Analyst to ensure optimal account management for your portfolio of key accounts.The first point of contact for your customer and listens well to their needs.Understand customer needs and translate these into actions to deliver customer value.Relationship building to customers.Work with network of external and internal stakeholders to ensure optimal profitability and positive customer experience.

** WHAT WE ARE LOOKING FOR ** :

Minimal 3-5 years’ experience in field sales roleExperience in B2B solution selling / consultative selling.FMCG, Retail or supply chain experience is an advantage.Fluent Dutch and EnglishCustomer orientedNegotiation skills, conceptual selling approach.Presentation skills.Result driven, persistent and competitive.Interpersonal skills, quick relationship builder.Trustful and empathic.Pro-active and takes ownership.Communicative, convincing.Independent worker but also a team player.

** WHAT WE OFFER **

Long term, international career growth & opportunities,Strong team collaboration within the Nordics region,Competitive Salary package with annual bonus,Company Car & flexible mobile working arrangement,Options to purchase Brambles Shares & Private Retirement Fund,3 Days paid leave for volunteering.Local benefits depending on specific location / country

Preferred Education

Bachelors

Preferred Level of Work Experience

3 - 5 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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