Head House Host

6 maanden geleden

Amsterdam, Nederland edyn Voltijd

Head House Host - Wittenberg by Cove - Amsterdam

We believe in simplicity, beauty and efficiency. Ever the curious, it’s about little things. Big things. Unexpected things.

We are part of our local community and they are part of us. We believe in creating authentic, localised experiences for our guests.

As a key member of the reception team supervising and training the House Host team, and providing a memorable guest service and genuine hospitality at every stage of the guest journey – from taking the initial reservation, to providing a warm welcome and making a lasting impression when our guests checkout.

In this role you will.

Be the ‘go to’ person for our guests, contractors and visitors Provide memorable service at every stage of the guest journey Continuously looking for opportunities to maximise revenue and occupancy levels Identifying upselling opportunities Training the House Host Team Supporting the Assistant General Manager to ensure that our Housekeeping and Maintenance Teams consistently achieve a high standard of apartments Participation in weekend shifts Taking payments, cash handling and end of day reconciliation Managing reservations and queries (through a variety of channels including online, email, phone and in person) in a professional and efficient manner

What we look for.

Proficiency in written and spoken English language Customer Service Skills Proficient with IT systems and software (including Microsoft Office) Attention to detail/ Decision Making/ Sales Ability/ Influencing skills and managing expectations/ Problem Solving/ Time Management Previous customer focused role in hospitality required (min. 1 year)

In return we offer you a bonus scheme, holidays (including the option to buy more if you want them), wellbeing benefits (Cash Plan and an Employee Assistance Programme), free nights in our properties, awesome recognition schemes, pension (the tax efficient way), company sick pay and further benefits tailored to your individual needs.

When and where.

We believe in working flexibly – this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

This is a full-time role. 

A short cycle east of the city centre, Nieuwe Kerkstraat sits within the Plantage district. Famous for its elegant squares and leafy boulevards, Amsterdam’s ‘cultural garden’ is packed with theatres, galleries, museums and parks, yet conveniently close to the thriving business district of Zuidas.

Diversity, Equity, and Inclusion Statement 

edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity. 

This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity. 

We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community. 

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