Customer Success Associate
1 maand geleden
K3 is a leading global supplier of integrated business systems to retailers, manufacturers and distributors. We have over 25 years’ experience of delivering award winning solutions for more than 3,000 customers across 20 countries. Our success is built upon world class software, tailored by our industry expertise and delivered by our world class service. To learn more about our company, please visit www.k3btg.com.
Job Summary
We are looking for a bi-lingual Dutch/English, (if possible Swedish and Norwegian too) Internal Customer Success Associate, located in Waalwijk, Netherlands, with a track record of supporting client accounts, a telesales administrator who will support and develop customer relationships with our customers and help them solve problems and achieve business goals. This is an new level team member within the Customer Success team, and requires the role holder to be self-sufficient, flexible and keen to support the existing customer base. The role holder will report to the Global Director of Customer Success Management.
Requirements
Key accountabilities
- Serve as a key point of contact for a number of customers, for all their customer success matters.
- Maintain strong client relationships and maintain high levels of customer service/satisfaction. Using an internal network of relationships to ensure customers queries or concerns are dealt with promptly.
- To ensure the CRM system is updated with customer information in a timely and accurate manner.
- Update and track account metrics (e.g. quarterly sales results and annual forecasts).
- Prepare updates/reports on account status.
- Collaborate with team members to identify and grow opportunities.
- Assist with challenging client requests or issue escalations as needed.
- Develop trusted relationships with clients and internal stakeholders.
- Support and share/close opportunities to maximise profits.
- Identify opportunities within the existing customer base.
Key skills
- Relevant experience in a customer success environment using telesales across a client base (outbound call experience preferable).
- Preferred experience within the Retail, but not essential.
- Experience of updating and maintaining CRM system records as part of the account management process.
- Professional approach to team and client relationships.
- Track record of delivering against targets.
- A passion for delivering great service.
- Good sales, interpersonal and problem solving skills.
- Emotionally resilient under pressure.
- Good written and oral communication skills.
- Works well to deadlines and under pressure.
Benefits
With colleagues and customers all over the world, we’ve created a highly dynamic and international work atmosphere. The business that we are in is constantly evolving and because of this, there is always an opportunity to further your professional and personal growth.
As a K3 employee, you can count on:
- An attractive salary
- An ambitious and international working atmosphere
- Appealing secondary benefits
At K3, we pride ourselves on offering equal opportunities regardless of race, nationality, cultural background, gender, age, marital status, maternity/pregnancy status, sexual orientation, gender identity, disability, religious or political belief.
We care that our business creates a diverse and inclusive culture where everyone is respected and can be themselves. We create a better and more sustainable business for our employees, our partners, the communities we work in and our customers through building non-discriminatory procedures and practices. At K3, every individual has an equal chance to apply and be selected for posts pre-employment and an equal chance to be trained and promoted while employed with the organisation.
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