client relations manager EU

1 week geleden

Amsterdam, Nederland Global Experience Specialists Voltijd
Vacancyclient relations manager EUJob Reference NumberVN1Employment TypeFixed TermJob Advert

Are you a Client Relations Manager with experience in the events industry?

Do you have experience in developing and managing client relationships to maximise business and grow revenue opportunities?

GES are currently looking for a Client Relations Manager to join our team based in Amsterdam.

Role Purpose:

To deliver, to the highest level, GES services to the organiser both in the office and on site on all allocated Events. To develop and manage client relationships to achieve and maximise client revenue and operating income.

Who we are

GES is a global, full service face-to-face live events marketing partner. We create some of the most incredible events in the world – think exhibitions, events, sales conferences, and exhibitions of all sizes. From initial strategy to show-stopping audio visual, to insightful measurement – and every detail in between – we bring brands to life

Our mission is to create memorable event experiences, and we count on you, our talented employees around the world help us do it. We foster an innovative, fast-paced and creative environment for those who like to think, create and work. Our incredible team includes designers, account management, marketing specialists, business pros and artisans – just to name a few.

GES employees are great at collaborating and communicating.

What you will do.

You will:

• Be a positive ambassador of the company, actively promoting GES services.

• Deliver allocated events across all venues around Amsterdam, the UK and Europe to the GES standard on time and within budget.

• Provide a single point of contact for the client for all services and ensure client satisfaction is met, if not, exceeding expectations.

• Communicate the client’s requirements using the appropriate internal documentation, managing information flow both internally throughout GES and externally with the client and third party suppliers during the planning stages.

• Manage onsite resources during build & break of the event, liaising with division Operations and maintaining open communication with the client.

• Provide onsite presence during open hours of the event to maintain the single point of contact for the client.

• Respond to client requests in a timely manner in order to exceed client expectations and customer service levels, whilst managing expectations.

• Attend client meetings face to face or via teams and be available to work on-site at events when required.

• Review the P&L on all allocated shows and accurately forecast all LOB`s final total revenues when requested.

• Review and identify any margin improvement opportunities on all allocated shows working closely with the LOB managers.

• Identify any additional service opportunities on all allocated events and formulate a plan to acquire the additional work, presenting back to the Head of Client Relations.

• Constantly monitor progression, ensuring everything is in place on time to deliver successful events.

• Track exhibitor revenue in the lead to an Event, to ensure budgets are on target, liaising with Customer Care team and lead generations teams to fulfil and exceed these budgets.

• Ensure that all internal systems are utilised to their full, including all client and contract information within Salesforce and Clarity and to ensure all contractual invoicing requirements are fulfilled.

• Renegotiate event contracts in a timely manner to ensure minimum exposure to risk, in conjunction with the Head of Client Relations.

• Ensure you have a comprehensive understanding of all GES products, including Event Intelligence and actively promote.

• Actively engage in continuous improvement ensuring suggestions and opportunities are

highlighted to the business.

• Continually represent the company in an exemplary manner in terms of oral and written presentations.

• Demonstrate commitment to the core values of the company.

Relationships

You will be required to develop and maintain positive and progressive working relationships both internally and externally, to facilitate growth and integration across the business.

Salary

This role offers a competitive salary, dependent on experience. We operate a reward strategy based on our team members receiving a salary that best reflects their experience and skill level.

Hours of work

This is a full-time role working hours per week. You may be required to work evenings and weekends during busy periods to meet the demands of the business, including overseas travel as required.

Annual leave

Our holiday entitlement is days per annum (plus bank holidays and statutory public holidays).

Development and Benefits

At GES we look to equip you with the tools required for you to progress in your career with us. With plenty of internal opportunities to move within the business and the backing of line managers progression is key to the business growing.

SalaryCompetitive

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