Client Service Director Fund Services

2 maanden geleden

Amsterdam, Nederland IQ-EQ Voltijd
Job Description

Client Service Directors are our most senior people within the Operations Department who are the guardians of the work we do for our clients and are responsible for the business implementation overall performance management of their team, in line with the applicable Service Level Agreements. Together with the Client Relationship Directors, they are also responsible for the organic growth of their respective client portfolio.

 

They will keep an overview on complex client files from a legal, financial, tax and compliance perspective. Our Client Service Directors are responsible for the management and training of the staff in their teams in order to make their careers progress as fast as their talent allows them to. At the same time, they ensure that what we deliver to our clients meets our exceptional quality standards.

 

They are responsible for the quality of the work, on-time in full (OTIF) delivery and compliance and will have full Profit & Loss responsibility for the team. They will promote a positive work culture that promotes empowerment and entrepreneurialism.

 

Tasks (what does the role do on a day-to-day basis)

The Client Service Director has the full responsibility for the Business Implementation Manager, Client Service Managers,  and Application Specialists and all other staff in the team both for quality, client contact and process compliance. In addition, they are responsible for task assignment and planning of staff. They ensure that client expectations are met and identify additional value-added services, revenue and product development opportunities and oversee the transfer agency and fund accounting teams. The CSD will deliver:

  • Smooth running of, and efficiency of the team to minimize costs and arrange for on-time in full delivery of services to clients. Ensures that change requests from clients will be handled separately and thoroughly. Non-billable time, write-offs and credit notes are scrutinised and highly visible. The Client Service Director approves the invoices and to a certain extent credit notes. He/she has the final responsible for cash collection.
  • Performance management and people development of team to meet individual career goals and IQ-EQ organization goals through regular check-ins (Everyday Conversations) with individual direct reports to talk about performance, development, and/or career.
  • Reduction in absenteeism, preventing staff turnover to assure continuity and actively engage in recruitment.
  • Internal effectiveness when working with other teams in the Operations Department and the Commercial Department, promoting empowerment and entrepreneurialism of each staff member.
  • Value generation for the firm. Working closely and communicating intensely, yet efficiently, with key account clients on the service level and matters related to the role of keeping an overview of the client dossiers. The majority of the client ownership will be divided between the Client Service Managers in the team.
  • Strong collaboration with other business segment Client Service Directors to ensure products and services are delivered with high industry standards and achieving client expectations.
  • Ensure that day-to-day operations has a satisfactory audited rating at high industry standards (ISAE, DNB and AFM).
  • Compliance, risk policies and protocols are adhered to for all client work and deficiencies are repaired and/or escalated immediately.
  • Incorporation of methodologies and standards as set by the Expert Pool within the team as well as compliance with IQ-EQ’s compliance manual, compliance departments, and the local regulatory framework.
  • KPI’s , which include: Compliance or internal audit deficiencies of client files assigned. Positive feedback from clients. Transfers out of client groups. Revenue and profitability. Collection. Regular ‘Everyday Conversations’ including actions where necessary. Attrition rate.

Key competencies for position and level

  • Resourcefulness
  • Business insight
  • Directs work
  • Build effective teams
  • Builds networks
  • Drives results

 

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

  • Build high performing team behaviours with a strong sense of belonging, team spirit and pride.
  • Understands the needs of clients and internal and external key stakeholders and steadfastly pushes self and others to deliver.
  • Build credible relationships across IQ-EQ through consistent behaviour that generates lasting trust.

Qualifications

Education / Professional Qualifications

University Degree

 

Background experience

Excellent working knowledge of NL legislative and regulatory framework. Business acumen. Experience in a Fund Services, Private Equity structuring and/or Asset Management industry with experience in leading a team or P&L accountability.

 

Company, Product, Market knowledge

Knowledge of investor services and outsourcing sector beneficial, preferably in the fund accounting / investor administration space. Management of Client relationships and experience with resolving issues directly with (private equity) Clients strongly desirable.

 

Management & Leadership

Comprehensive people leadership experience in direct and non-direct reporting relationships.

 

Languages

English, Dutch is preferred.



Additional Information

At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer opportunities across our service lines and our international network of offices.

  • Client Service Director Fund Services

    2 maanden geleden

    Amsterdam, Nederland IQ-EQ Voltijd

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. Client Service Directors are our most senior people within the Operations Department who are the guardians...

  • Fund Accountant

    2 maanden geleden

    Amsterdam, Nederland CSC (Corporation Service Company) Voltijd

    **Senior Fund Accountant** **Permanent** **Amsterdam, Netherlands** **Hybrid You will report into the Manager Fund Services and support the biggest clients as a true sparring partner. **_Key Responsibilities: _** - Prepare and/or review financial statements; - Review the bookkeeping (accruals, interest calculations, sales entries, movements in investment...

  • (Senior) Fund Accountant

    7 maanden geleden

    Amsterdam, Nederland Corporation Service Company Voltijd

    Senior Fund Accountant Permanent Amsterdam, Netherlands Hybrid CSC, founded in 1899, is an international company that is capable of transacting wherever our clients are, and we accomplish that by deploying experts in every market we serve. For our Fund Services business in the Netherlands, we have an unique and exciting opportunity for an...

  • Fund Administrator

    1 maand geleden

    Amsterdam Zuid, Nederland Trustmoore Voltijd

    **WHAT YOU WILL DO?** As Fund Administrator you are part of a dedicated client servicing team and you will work closely with other Fund Administrators, Fund Accountants and Fund specialists in order to continuously exceed our client’s expectations. You will be responsible for client - and investor onboarding, transfer agency and corporate secretarial...

  • Fund Accountant

    7 maanden geleden

    Amsterdam Zuid, Nederland Marktlink Voltijd

    **Your goal**: We are seeking an experienced Fund Accountant to join us in Marktlink Capital. This role involves managing the financial administration of our investment funds to support our continuous growth. **Your responsibilities**: - Prepare and review financial statements. - Review bookkeeping activities including accruals, interest calculations,...

  • Sales Director

    2 weken geleden

    Amsterdam, Nederland IQ-EQ Voltijd

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. The Sales Director is responsible for creating and closing sales opportunities, bringing in new business to...

  • Client Services Manager

    7 maanden geleden

    Amsterdam-Zuidoost, Nederland IQ-EQ Voltijd

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Responsibilities**: The Client Service Manager has a key role in the team, managing object company...

  • Fund Controller

    3 dagen geleden

    Amsterdam Zuid, Nederland Norm Finance Voltijd

    **Taken en verantwoordelijkheden** Als Fund Controller ben je samen met collega’s binnen het Fund Team verantwoordelijk voor de fondsenportefeuille. Je zult dagelijks administratieve - en fiscaal gerelateerde zaken voor deze fondsenportefeuille afhandelen en ben je een aanspreekpunt voor de cliënt. Iets concreter, worden dit jouw werkzaamheden: -...

  • Client Service Director

    7 maanden geleden

    Amsterdam Zuid, Nederland GoSpooky Voltijd

    **Who we are** We are gospooky. An incredibly fast-moving bunch of unconventional storytellers, social media superstars and slam-dunking creatives. We know all things internet culture and create scroll-stopping content people actually want to share. One thing we all have in common: we’re always on the lookout for attention. So here’s the thing. We’re...

  • Fund Accountant

    1 maand geleden

    Amsterdam Zuid, Nederland Trustmoore Voltijd

    **WHAT WILL YOU DO?** As a Fund Accountant (FA), you will be part of our Fund Services team and you will work closely together with legal and accounting colleagues in our Amsterdam office. You will be responsible for a wide range of administrative and financial tasks for a growing portfolio of Private Equity, Venture Capital, Private Debt and Hedge Funds as...

  • Vice President, Client Service Manager

    7 maanden geleden

    Amsterdam, Nederland The Bank of New York Mellon Corporation Voltijd

    **_Bring your ideas. Make history. - ** BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s...

  • Vice President, Client Service Manager

    7 maanden geleden

    Amsterdam, Nederland BNY Mellon Voltijd

    Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s...

  • Client Service Director

    7 maanden geleden

    Amsterdam, Nederland iO Voltijd

    Ben jij een ervaren communicatieprofessional met een passie voor merk en creatie? Bij iO krijg je de kans om jouw stempel te drukken op toonaangevende merken en campagnes. Als **Client Service Director (CSD)** binnen de Service Line Merk en Creatie ben jij eindverantwoordelijk voor de accounts en de teams die deze accounts vertegenwoordigen. Jij bent de...

  • Client Service, Officer

    5 maanden geleden

    Amsterdam, Nederland State Street Voltijd

    Amsterdam team are in search of an energetic, individual to join their client service team. With the purpose of managing the back-office services for our asset owner and asset manager clients in the Dutch, Belgium & Nordics markets. With the goal in driving up client satisfaction levels through proactive engagement. What you will be responsible for ...

  • Client Service Manager Legal

    6 maanden geleden

    Amsterdam-Zuidoost, Nederland IQ-EQ Voltijd

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Responsibilities**: The Client Service Manager has a key role in the team, managing object company...

  • Financial Services Expert for Custody

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland State Street Voltijd

    About the RoleWe are seeking a highly skilled Financial Services Expert to join our team as a Custody & Fund Accounting Officer in Amsterdam, The Netherlands.Key Responsibilities:Ensure team compliance with operating policies, procedures, and guidelines in completing Net Asset Valuations (NAV) across our Fund Structures, adhering to regulations and updating...

  • Director, Services Business Development

    3 maanden geleden

    Amsterdam, Nederland Mastercard Voltijd

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...

  • Fund Accountant

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland CSC Global Voltijd

    Job DescriptionCSC Global is an international company founded in 1899, with a strong presence in the Fund Services business. We are seeking an ambitious and motivated candidate to join our team as a Fund Accountant in the Netherlands.Key Responsibilities:Prepare and review financial statements, ensuring accuracy and compliance with Dutch GAAP and IFRS.Review...

  • Accountant (Funds) - 2 - 5 Years Experience

    4 weken geleden

    Amsterdam, Nederland CSC Global Voltijd

    CSC, founded in 1899, is an international company that is capable of transacting wherever our clients are, and we accomplish that by deploying experts in every market we serve. For our Fund Services business in the Netherlands, we have an unique and exciting opportunity for an ambitious and motivated candidate to join our Fund Services Team as an Fund...

  • Client Director- Financial Services

    4 maanden geleden

    Amsterdam-Zuidoost, Nederland ServiceNow Voltijd

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...