Onsite Service Analyst/ Desktop Support Specialist
3 weken geleden
Team overview:
You will be a part of an award-winning team to provide a key role to the business and will work closely with customers to ensure a high level of customer centric needs are met.
Role overview:
Embrace Informa colleague end user experience and be the ambassadors of Group Operations Technology Services IT by providing excellent service delivery and possessing a ‘customer first’ attitude and mindset.
Provide physical deskside 1st line support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.
Reporting to the Head of Onsite Services for the UK & Europe within the Service Operations area of Informa Technology Solutions and Services.
The activities of the deskside 1st line support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required.
Key responsibilities:
Act as an escalation point for centralised Service Desk acting as technical experts focused on improving colleague experience. Support the definition, development and testing of automation. Work with the centralised Service Desk on continuous improvement initiatives. Provide Audio Visual and conference room support – Daily Meeting Room Checks. Manage equipment inventory. Provide consistent, timely and efficient on-boarding services for new starters. Co-ordinate hardware break/fix activities. Support procurement activities with respect to ordering, equipment receipt and assignment. Ensure asset management process and procedures are adhered to for end user colleague devices.
Qualifications
Essential Skills & Experience:
To perform an ambassadorial role to the business. Pro-active approach A high level of customer service excellence. New Joiner Processes. To provide an Excellent Onboarding experience Excellent Time Management Skills Confident with addressing issues with various levels of colleagues, both internally & externally Ability to proactively seek out avenues of improvement for all services being provided. Communicate well with all levels of the business including colleagues, management and VIPs Strong communication and interpersonal skills Motivated and personable with a strong work ethic Be able to provide training to new users and support team members. Able to work under pressure. Floor WalkingTechnical knowledge Essential
Office 365 (email, Teams, SharePoint, OneDrive, Office) Windows 7, Windows 10, Windows 11 Active Directory Creating KB articles for both the immediate team and customer base. Mobile Device support (including Smart phones and iPhone/iPad support) O365 Microsoft Teams Laptop Upgrades – Confidently upgrade laptop ram. Laptop swap outs, like for like setup Managing Projects and providing a supportive role to the PM team where needed.Technical knowledge Preferred.
Service-Now or similar ITSM system Mac OS Dell, HP platform’s Azure Endpoint Management Some networking experience. Supporting Printers – MFD’s Microsoft System Centre Configuration Manager (SCCM) Virtual and physical desktop support Hardware and software inventory systems Tech bar Experience
Additional Information
Why work at Informa?
Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritize promotions internally.
Our benefits include:
Tailored development opportunities and on-demand access to thousands of courses on LinkedIn Balance time in the office with time working remotely, feeling fully supported wherever you are 24 days annual leave, 4 days for volunteering and a day off for your birthday The chance to work from (almost) anywhere across the globe, four weeks a year Competitive and rewarding benefits, tailored to each of our regions Work with high quality specialist products Bright and friendly staff who are all “expert’s experts” and additional training and development for helping you achieve your career aspiration The chance to become an Informa shareholder, with extra rewards just for colleagues Regular social events and networking opportunities-
Onsite Service Analyst/ Desktop Support Specialist
1 week geleden
Amsterdam, Noord-Holland, Nederland Informa PLC VoltijdJob Description Team overview: You will be a part of an award-winning team to provide a key role to the business and will work closely with customers to ensure a high level of customer centric needs are met. Role overview: Embrace Informa colleague end user experience and be the ambassadors of Group Operations Technology Services IT by providing...
-
Onsite Service Analyst
3 weken geleden
Amsterdam Zuid, Nederland Informa Global Support Voltijd**Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...
-
Onsite Service Analyst
1 week geleden
Amsterdam Zuid, Nederland Informa Global Support VoltijdCompany DescriptionAt Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion...
-
Desktop Support Engineer
3 weken geleden
Amsterdam, Nederland Axiom Technologies VoltijdAxiom Technologies is an Australia based entity with the history of providing Managed IT solutions to medium to large scale enterprises globally. Please visit our website for more information about what we do at We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/...
-
Onsite IT Support Engineer
6 dagen geleden
Amsterdam, Nederland Hemmersbach VoltijdYour skills Ervaring met onsite support en ticketsysteem Vloeiend in Nederlands en Engels Bekend met Mac OS en verschillende software applicaties Managed Print Service (MPS) / Mobiele telefoons configureren (Apple en Android) (MS Intune) / MS Office 365 Klantgerichte aanpak Your Tasks Als Onsite IT Support Engineer bied je technische...
-
Service Desk Analyst L1
1 week geleden
Amsterdam-Zuidoost, Nederland FalconSmartIT Voltijd**Job Name**:Service Desk Analyst L1 **Location**: Amsterdam, Netherlands (Onsite) **Job Type**: Contract (6 months) Service Desk Analyst L1 - **Primary Skills** - Graduate with Minimum 3+ years of experience in service Desk - Excellent communication and conversation skills in English with a Versant Score of 70 - Good Knowledge of Incident, Change and...
-
Desktop Support Engineer
1 maand geleden
Amsterdam, Nederland ESP Global Services VoltijdESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.You'll be part of a European-wide delivery team supporting our partner, a...
-
Desktop Support Engineer
3 weken geleden
Amsterdam, Nederland ESP Global Services VoltijdESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination.You'll be part of a European-wide delivery team supporting our partner, a...
-
Desktop Support Engineer
1 maand geleden
Amsterdam, Nederland Snaphunt VoltijdThe OfferLearning and development opportunitiesMulticultural work environmentThe JobYour responsibilities will include:Respond to incidents and service requests from customers and manage them to a successful solution.Ticket handling based on client requirementsProvide desk-side support services to the customerSupport with installing, troubleshooting, and...
-
Desktop Support Engineer
3 weken geleden
Amsterdam, Nederland Snaphunt VoltijdThe OfferLearning and development opportunitiesMulticultural work environmentThe JobYour responsibilities will include:Respond to incidents and service requests from customers and manage them to a successful solution.Ticket handling based on client requirementsProvide desk-side support services to the customerSupport with installing, troubleshooting, and...
-
Service Desk Analyst L1
3 dagen geleden
Amsterdam, Nederland FalconSmartIT VoltijdJob Name: Service Desk Analyst L1 Location: Amsterdam, Netherlands (Onsite) Job Type: Contract (6 months) Job Description: Service Desk Analyst L1 – Primary Skills Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident, Change...
-
Desktop Support Engineer
10 uur geleden
Amsterdam, Nederland Total IT Global VoltijdTotal IT Global is a leading, integrated IT solutions provider, offering holistic, vendor agnostic, hardware, and managed service solutions for workspaces, data centres and cloud infrastructures, in over 128 countries. Total IT Global helps high growth enterprises navigate their entire IT asset lifecycle, from hardware provisioning, professional services,...
-
Service Desk Analyst
9 uur geleden
Amsterdam, Nederland FalconSmartIT VoltijdJob Name: Service Desk Analyst Location: Amsterdam, Netherlands (Onsite) Job Type: Contract (6 months) Note- ITIL Certification is mandate. Job Description- Primary Skills Graduate with Minimum 3+ years of experience in service Desk Excellent communication and conversation skills in English with a Versant Score of 70 Good Knowledge of Incident,...
-
Desktop Support Engineer
1 week geleden
Amsterdam, Noord-Holland, Nederland Adyen VoltijdThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Desktop Support Engineer
3 weken geleden
Amsterdam, Nederland Adyen VoltijdThis is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...
-
Desktop Support Engineer
4 weken geleden
Amsterdam, Nederland Iron Systems VoltijdResponsibilities: Diagnose and troubleshoot technical issues, including account setup, network configuration, software, and hardware issues. Deliver hands-on support for a range of hardware including PCs, laptops, and peripherals in a mixed Windows and Mac environment, using SCCM and JAMF. Perform network troubleshooting, particularly on VPN...
-
Desktop Support Technician L2 NL
1 week geleden
Amsterdam, Noord-Holland, Nederland Excis Compliance ltd VoltijdResponding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client's location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. ...
-
Desktop Support Technician L2 NL
3 dagen geleden
Amsterdam, Nederland Excis Compliance ltd VoltijdResponding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. ...
-
Desktop Support Technician L2 NL
1 week geleden
Amsterdam, Nederland Excis Compliance ltd VoltijdJob Description Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer...
-
Sales Analyst
1 week geleden
Amsterdam, Nederland Aquent VoltijdPosition Available: Sales Analyst Office Location: Amsterdam, NL Duration: ASAP until end of November 2024 Working Schedule: Hybrid Model Working (3 days per week onsite) Role overview: We are seeking a dynamic Sales Analyst to join our clients team in Amsterdam. In this role, you will play a pivotal part in supporting customer relationships to...
