Skilled Helpdesk Engineer

7 maanden geleden

Amsterdam, Nederland Knab Voltijd

Senior Skilled Helpdesk Engineer

Knab was founded in 2 because we wanted to do things differently. Simpler, smarter and more advantageous for our customers. Because we believe we can help everyone maximize their financial affairs. "Feel at ease when it comes to your finances. Every day." By combining smart technical solutions with a healthy dose of human intelligence, we create financial services that really meet your needs. Add to that some of the sublime personal service from our employees and you end up with something that's truly unique to the world of finance. From banking to insurances, we've got your back

All our colleagues have one thing in common: we each try to help customers maximize their money matters seamlessly and proactively. We're open minded, positive and committed to our customers. So, you gain control over your financial affairs.

In a nutshell

The Team
As a Skilled Helpdesk Employee you will be part of the IT Services Team within the IT Functions and Foundations stream. The IT Services team would make you part of a close-knit team of 3 fellow 1st line helpdesk engineers. The wider team consists of 1st & 2nd line process managers. (incident/problem/change etc.) & Functional application management and System engineers. Together with this team you are responsible for the digital workspace offered to all the employees. Hierarchical lines are with your IT Chapter Lead, who will help you further develop and arrange the day-to-day managerial activities for you.

At Knab we are organized alongside Valuestreams, consisting of multiple Scrum teams, operations departments and a support team. There are two Value Streams organized around our Customer Propositions: Daily Use and Financial Freedom. Also we have a supporting streamIT Functions and Foundations. By organizing this way: we achieve more focus and a higher speed of delivery.

Your Profile

Organizational skills Pragmatic Affinity with IT in general Customer oriented Analytical skills

Skills and knowledge we would love to see:

English and Dutch, both written and spoken Experience with or the will to learn Azure AD, Microsoft Endpoint manager (Intune) and Microsoft suite (SharePoint online, Microsoft Teams online, Exchange Experience with troubleshooting incidents on Windows/Mac ITL Certified Familiar with role based access control Familiar with ticketing systems

If you have any questions regarding this role or the process, please feel free to reach out to us. We don`t collaborate with third parties to fulfill this role.

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