Customer Service Agent
4 weken geleden
Your key responsibilities
Deliver World Class Customer Service to our Shero (main target customer persona) by answering all questions that come up while or after shopping in our web-shop (via phone, email, chat and social media)
As youre truly customer-centered, you always find the best solutions for our customers. Hence, youll support our Shero with your personal shopper mentality, think about additional products that will complete her outfit, and maximize our customer satisfaction & online sales
Most importantly, to breath customer service in order to constantly exceed our Sheros expectations
You ideally
Have an MBO diploma or related (sales is a plus)
Have a minimum of 1-3 years sales and Customer Service experience either in a call center, retail or hospitality
Speak English and Dutch fluently (is mandatory)
Are interested in lifestyle and fashion (specially lingerie)
Are positive, reliable and resilient
Have a problem-solving and solution-driven mentality
Love the contact with customers and enjoy delivering high level customer service
Knows how to proactively sell our beautiful products
We offer
Passionate colleagues and a dynamic work environment in our international HQ
Great development opportunities
Chance to be a part of a global, social and inclusive brand
Staff discount
Hunkemöller strives to be a much loved, social & inclusive brand. A place where people love to work, are proud of the brand, and where we create true brand ambassadors. Working in a passionate, energetic, design-led and performance-driven environment where our key customer persona 'Shero' sits at the heart of everything we do. Hunkemöller is a certified TOP EMPLOYER of the Netherlands , which underlines our people initiatives and achievements.
Together Tomorrow Join a Retailer that's on the move to be better for our planet, better for people, better together From diversity & inclusion, reducing waste, to product care and how we work with our suppliers, our Together Tomorrow initiative reflects what we do and helps drive change across our business. Ready to help us achieving our ambitious goals? Where ever you'll start working with us, if in Stores or our HQs, you can contribute
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