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Introduction to the job
As a Senior Account Manager People Operations, you will be instrumental in developing sustainable account strategies for your assigned account portfolio that are aligned with the company's overall objectives and ABS priorities. Account portfolios will include multiple ASML sectors and/or regional scopes.
Strong business insight coupled with a structured feedback loop allows you to understand the broader context in which your stakeholders operate, so that you can effectively identify and advocate for the implementation of improvements to enhance the productivity, quality, and efficiency of the People Operations services.
Role impact
This will involve managing the interests and expectations of various stakeholders, including Senior HR Business Partners, key user groups, employees, senior management, cross functional teams, ABS teams and external partners. Fostering a culture of continuous improvement built on lean principles, whilst balancing the needs and concerns of each group and finding solutions that align with the organization's goals and values will be a key measure of success.
Your experience in conveying information clearly and persuasively to different audiences through verbal and written communication skills, active listening, and the ability to adapt communication style to fit the needs of the audience allow you to build consensus, negotiate effectively, persuade and advocate in a compelling and effective manner.
In particular when it comes to ABS or People Operations change management efforts this role is accountable for assessing and communicating the business impact of proposed changes, including people experience, tactical and operational implications to identified stakeholders. In doing so you are guiding stakeholder groups through transitions and ensuring smooth adoption of new services, processes or technologies.
Expected Behavior and Role Modeling:
Lead by example, demonstrating exemplary behavior in all aspects of the role and the ASML values of challenge, collaborate and care.
Provide strategic direction and guidance to the account portfolio, including advising account managers.
Utilize advanced business insight and structured feedback processes to anticipate needs and provide innovative solutions that are in line with ABS improvement principles, project standards and performance governance.
Balance the interests of multiple stakeholders, including Senior HR Business Partners, key user groups, employees, senior management, cross functional teams, ABS teams and external partners.
Communicate effectively at all levels of the organization, conveying complex information in a clear and concise manner.
Coordinate continuous improvement efforts which contribute to the optimizing of work processes and promote best practices.
Utilize strong persuasion skills to influence key stakeholders and drive strategic initiatives.
Effectively manage conflicts and navigate challenging situations with professionalism and tact.
Be adept at identifying challenges or issues that arise and finding creative solutions to address them. This may involve collaborating with cross-functional teams and thinking critically to overcome obstacles.
Identify potential risks and develop mitigation strategies to protect client relationships and minimize business impact.
Experience Required:
Bachelor's degree in Human Resources, Business Administration, or related field. Master's degree preferred. Minimum of 8 years of experience in a client-facing role, with at least 3 years in an HR environment. Proven track record of successfully managing large-scale client accounts and leading improvement initiatives. Extensive experience in stakeholder management and driving organizational transformation. Strong analytical skills and the ability to leverage data to drive business decisions. Demonstrated accountability and ability to deliver results in a fast-paced environment.EOE AA M/F/Veteran/Disability
Diversity and inclusion
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.
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