Team Lead Credit Control

2 maanden geleden

Eindhoven, Nederland SendCloud Voltijd

Team Lead Credit Control Accounts Receivable

Sendcloud is the complete shipping platform for e-commerce enabling retailers, marketplaces, and fulfillment companies to scale their operations while delivering great shipping experiences. Born from a genuine need for a better way to ship, weve grown into one of Europes leading shipping platforms. Trusted by over , e-commerce businesses, Sendcloud is on a mission to solve shipping globally.

Your role ‍️

We are looking for a dynamic, hands-on and skilled Team Lead to join our Credit Control team, overseeing the Accounts Receivable process. This is a key role that will support our financial health and ensure timely collection of payments.

We are looking for someone with a very strong commercial acumen to be able to make appropriate trade-offs between stricter onboarding standards and conversion to new users; convenience of using various payment methods vs their cost and exposure to chargebacks; lower credit risk via prepayments and credit limits vs ease of using the platform; the cost of developing new product capabilities vs the benefit related to lower credit losses.

Lead the Accounts Receivable team to achieve collection targets and to minimize exposure to non-payments Develop strategies to reduce write offs invoices and allowance for doubtful debts Build a streamlined, IPO-ready collections team with all procedures compliant with each countrys regulations Document OTC process and recommend additional controls to enhance the integrity of financial reporting Monitor and evaluate the teams performance, providing coaching and development as needed. Implement and improve credit control policies and procedures and ensure ongoing compliance with internal procedures. Ensure timely collection of outstanding debts while maintaining positive relationships with clients. Conduct credit assessments for new and existing customers. Prepare reports on collection activities, outstanding debts, and risk assessments for senior management. Liaise with internal departments to resolve invoice disputes and improve cash flow. Ongoing management of Groups customer records (updates and changes, approved internal procedures) Managing new customer set up process including credit history, approving initial credits terms Maintain an effective and professional credit control system. Serve as an escalation point for collection issues; and responsible for progressing collection issues to resolution. Provide leadership on escalated debt recovery issues. Work closely with the sales order processing departments in resolution of customer disputes

Our perfect match

Bachelors degree in Finance, Accounting, Business Administration, or a related field. 5+ years of experience in Credit Control, with at least 3 years in a supervisory or team lead role. Strong knowledge of accounts receivable processes and credit control procedures. Excellent leadership, communication, and interpersonal skills. Ability to work under pressure and meet deadlines. Proficiency in [mention any relevant ERP/Finance software]. Analytical mindset with attention to detail. Leadership: Ability to conduct appraisals, set goals, and provide regular feedback.

You also share our core values

No bullshit We dont like big egos: we like honesty, transparency, and openness. Feel confident in owning your mistakes and learn from them

Grow & Win Keep on learning and improving: whether it's from each other, from possible blunders, or by proactively searching for ways to expand your skills

Have fun You are not afraid to be yourself, even if you're a little crazy, and you love to be surrounded by your awesome colleagues

Benefits

A competitive salary to celebrate your accomplishments holidays per year on a full-time basis + a free holiday on/around your birthday After 3 years of employment, you get a sabbatical of 4 weeks from us Keep growing with a study budget of 0,- per year Stay fit with your free gym membership Pension scheme A flexible hybrid working model (around 3 days in the office) and a dedicated budget to set up your home office Access to many discount programs, shop till you drop

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