Customer Service Employee

2 maanden geleden

Eindhoven, Nederland Undutchables Voltijd
Working closely with the Credit Control and Sales teams to provide exceptional service to eachconsumer/customer. You will be responsible for,
  • Maximizing the sales lead of every opportunity that Working closely with the Credit Control and Sales teams to provide exceptional service to eachconsumer/customer. You will be responsible for,
    • Maximizing the sales lead of every opportunity that comes into the business.
    • Liaising with consumers/customers daily over the telephone, via email.
    • Applying various instructions and promotions to orders as necessary.
    • Receiving telephone orders and entering orders and return material authorizations on to the system.
    • Providing price and availability information as requested.
    • Answering enquiries on status of orders and following through on all commitments made to customers.
    • Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
    • Processing reconciliations and cleaning-up of the customer accounts.
    • Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.
    • Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed. Processing returned goods on to SAP.
     
    • Relevant experience in a similar customer service role or environment.
    • Fluency in English is essential,
    • Previous experience with debt recovery/collection is highly desirable.
    • Good written and verbal communication skills are essential, with a commitment to the customer and consumer.
    • Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.
    • Strong data entry skills and a good level of Excel knowledge and experience.
    • A solid working knowledge of SAP or similar is desirable.
    • The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement.
    • The ability to build effective working relationships with customers and our finance and field-based sales team.
    • The ability to work to tight deadlines and effectively multi-task is essential.

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