Customer Service Employee
1 maand geleden
Ben jij de Customer Service Employee met HBO werk
- en denkniveau die samen met zijn collega’s een optimale logistieke service wil leveren voor de multi-clients of single Client accounts in Eindhoven?
Als Customer Service Employee ben je verantwoordelijk voor het leveren van een optimale logistieke dienstverlening aan onze klanten. De operationele afhandeling van inkomende en uitgaande zendingen (internationaal), het oplossen van onregelmatigheden met betrekking tot de zendingen, maandfacturatie, voorraadbeheer en het zorgdragen voor de totale administratieve verwerking van de zendingen behoort tot je takenpakket.
Wat ga je doen?
- Je verzorgt de operationele en administratieve afhandeling van inkomende en uitgaande zendingen (internationaal) en je bent tevens verantwoordelijk voor het voorraadbeheer;
- Je analyseert, signaleert en lost problemen efficiënt op;
- Je signaleert leads vanuit de klant en draagt zorg voor een correcte overdacht naar de accountmanager;
- Je bent veelvuldig in contact met de klant om de verwachtingen te managen;
- Je schakelt continu met je eigen afdeling, de operatie, externen en de klant;
- Je analyseert orderstromen en komt met efficiënte verbetervoorstellen;
- Je bent verantwoordelijk voor het aanleveren van diverse rapportages.
De Customer Service Employee die wij zoeken:
- heeft HBO werk
- en denkniveau met mínimaal 3 jaar relevante werkervaring;
- heeft kennis van logistieke (administratieve) systemen en processen;
- is organisatorisch, accuraat en analytisch sterk;
- is klantgericht en communicatief;
- heeft een goede beheersing van de Engelse en Nederlandse taal in woord en geschrift.
Wat bieden wij
Wij bieden een ambitieuze werkomgeving binnen een groeiende organisatie met een collegiale werksfeer en ruimte voor eigen inbreng, initiatief en groei. De Customer Service Employee ontvangt een marktconform salarispakket en werkt in dagdienst. Wij bieden een fulltime (40 uur) functie aan.
Rhenus Warehousing Solutions Nederland (RWS) bestaat op dit moment uit zes locaties. Alle locaties zijn gevestigd in de omgeving Tilburg-Eindhoven. RWS Nederland biedt een grote verscheidenheid aan logistieke diensten aan zoals warehousing, orderpicking maar ook value added services en managed services zoals customer services, import en export documentatie, sales support. Op deze manier is Rhenus Contract Logistics Nederland in staat om de klantenbehoeften volledig uit handen te nemen.
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